HOME
reuqest-pricing-baja-call-centers
contact-baja-call-center-mo


Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico

(minutes from San Diego, California)

Our core business is to help you establish a high performance yet cost effective "nearshore" Contact Center in Baja California.

Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Sales, Order Processing, and Business Process Outsourcing.

CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.

We have streamlined the set-up and continuous administrative processes of your center into two unique Program Solutions, Nearshore Turn-key Program and Corporate Advantage Program.
  • security-first-tijuana-mexico-2013-cover

    Security First in Tijuana, Mexico

    Is Tijuana safe and secure for businessmen and executives?

    Tijuana is as safe as any modern city in the world today.  Increased industrial and manufacturing development coupled with the more than 150,000 people crossing the border every day counter the glorified news reports of crime in the region.

    While Mexico has drug violence, the majority of this violence is between drug cartels and is not targeted towards foreign businessmen or civilians.  The following presentation and analysis show the latest crime and security trends, as well as comparisons to other major international cities.  Many of the most recent figures continue to demonstrate that Tijuana is comparably as safe, if not more, than its global counterparts.

    Read More

Deported Immigrants Make a New Start in Tijuana Call Center

Eric-Esparza-CCSI-quoteHenry Monterroso is just one of an entire generation of Mexican-Americans who grew up in the United States but were eventually deported back to their land of birth. Yet while some become entrapped in poverty or even fall into a life of crime upon returning to Mexico, Monterroso has persevered after finding work at a Tijuana call center. Utilizing his first-hand knowledge of the English language and American working culture as supervisor for a client in the legal industry, he has prospered alongside the other deportees who make up 60% of the work force at Call Center Services International (CCSI).
Read more...
Call Center Services International Mission-01
baja-call-center-mexico-service-best

Login

CCSI Quality Assurance Policy Nearshore Contact Center
We at Call Center Services International value the opinions of our customers and website visitors! Our commitment to quality customer service depends on your comments, questions and feedback. So send us a message - We want to hear from you!