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Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico

(minutes from San Diego, California)

Our core business is to help you establish a high performance yet cost effective "nearshore" Contact Center in Baja California.

Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Sales, Order Processing, and Business Process Outsourcing.

CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.

We have streamlined the set-up and continuous administrative processes of your center into two unique Program Solutions, Nearshore Turn-key Program and Corporate Advantage Program.
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    Security First in Tijuana, Mexico

    Is Tijuana safe and secure for businessmen and executives?

    Tijuana is as safe as any modern city in the world today.  Increased industrial and manufacturing development coupled with the more than 150,000 people crossing the border every day counter the glorified news reports of crime in the region.

    While Mexico has drug violence, the majority of this violence is between drug cartels and is not targeted towards foreign businessmen or civilians.  The following presentation and analysis show the latest crime and security trends, as well as comparisons to other major international cities.  Many of the most recent figures continue to demonstrate that Tijuana is comparably as safe, if not more, than its global counterparts.

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5 Tips to Drive Call Center Agent Motivation

ccsi-tips-to-drive-call-center-agent-motivation-01A happy contact center workforce equals happy customers, because a motivated staff will work better and harder. Yet, different individuals respond to different incentives, and the same goes for groups, they might not all respond to the same stimulus. So, how do we boost the morale of employees on a daily basis?

Here are a few tips to build a positive call center environment and ensure your agents are always motivated:
Read more...
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We at Call Center Services International value the opinions of our customers and website visitors! Our commitment to quality customer service depends on your comments, questions and feedback. So send us a message - We want to hear from you!