Introducing Call Center Week Mexico where two words make the difference – RELEVANT and REAL-WORLD.
There’s a reason Call Center Week is the most trusted brand for achieving customer service excellence and the annual voice of the industry event. We create events that are 100% unique, practical and on target with exactly what you need as a customer care professional.EXAMPLES OF SUCCESS DRIVES CHANGE
While other events feature new tools and technologies, we reverse engineer, showcasing the business issues and how to solve them. Customer care professionals and their partners share the stage to showcase best practice with zero tolerance for commercialism from the podium.
The so-called "ObamaCare" law, set to go in effect next year, has the potential to become a huge win for the global BPO industry
– but the devil is in the details depending on how U.S. employers react to the new mandate. Many large employers have announced their intentions to limit employment due to the new law's requirements—and has created a potential bonanza for outsourcing providers seeking to expand business functions support for corporate business services previously residing 'in-house'
Obviously, the prospect of employers seeking to reduce exposure to these mandates, especially for those employing a large number of entry level professionals such as domestic customer service representatives
, causes any prudent executive to examine options, including outsourcing certain work functions to reduce or eliminate exposure to the potentially onerous mandates of the health care initiative. This shift in business has some sell-side executives considering the opportunities.