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Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico

(minutes from San Diego, California)

Our core business is to help you establish a high performance yet cost effective "nearshore" Contact Center in Baja California.

Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Sales, Order Processing, and Business Process Outsourcing.

CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.

We have streamlined the set-up and continuous administrative processes of your center into two unique Program Solutions, Nearshore Turn-key Program and Corporate Advantage Program.
  • security-first-tijuana-mexico-2013-cover

    Security First in Tijuana, Mexico

    Is Tijuana safe and secure for businessmen and executives?

    Tijuana is as safe as any modern city in the world today.  Increased industrial and manufacturing development coupled with the more than 150,000 people crossing the border every day counter the glorified news reports of crime in the region.

    While Mexico has drug violence, the majority of this violence is between drug cartels and is not targeted towards foreign businessmen or civilians.  The following presentation and analysis show the latest crime and security trends, as well as comparisons to other major international cities.  Many of the most recent figures continue to demonstrate that Tijuana is comparably as safe, if not more, than its global counterparts.

    Read More

CCSI Receives ISO/IEC 20000 Certification Award at ExpoTech 2015

expotech2015After a year of hard work, we successfully closed our project to improve and certify our IT Management processes under the ISO/IEC 20000 standard. Today, Call Center Services International received a recognition for our ISO/IEC 20000 certification at ExpoTech 2015. Read more...
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