Call Center Services Turnkey Program


This program will allow you to establish a Baja Center without legal exposure and minimal capital expenditure in Mexico. You will have complete control of procedures, protocols, trainings and management functions for the day-to-day operation.

The CCSI management team will administer the operation within our existing corporate structure and utilizing our administrative personnel. CCSI is responsible financially and legally for all Mexican regulations, employees and taxes.

Establish a Baja Center without legal exposure in Mexico

The pricing for the Turn-key Program ranges between $14 to as low as $11 US Dollars per agent per hour. The pricing depends on the number of agents and the length of the agreement. Our Turnkey Program will allow you to establish a Call Center in Mexico without legal exposure and minimal capital expenditure. CCSI will administer your call center within our existing facility and corporate structure.

Included services and items:

Cubicles, chairs, training facility and break room

Facility rent, maintenance, utilities, drinking water and janitorial services

Training and QA Support (FDCPA certification and client specific)

Agent screening, hiring and termination

Corporate structure and responsibility

Agent salaries, benefits, medical insurance and taxes

Agent Workforce Recruitment (Agents, Supervisors and Support Personnel)

Internet Bandwidth (up to 8 meg)

VOIP Soft Phones

Basic Desktop Computer System

Facility security, alarm service and video monitoring

Human Resource functions

Accounting, corporate taxes and payroll processing

Onsite IT personnel and basic internet infrastructure

Onsite CCSI management team to support your needs

Key advantages of a nearshore call center:

All inclusive Hourly Rate: ranges between $14 to $11 US

Doing business in Mexico is handled by CCSI

Agent control and integration with existing systems

No Legal Liability in Mexico

Minimal Capital Expenditure (Working Capital & Ramp-Up)

Existing infrastructure (facility, furniture, IT and administrative personnel)


Utilizing CCSI's nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)