TURNKEY PROGRAM
This program will allow you to establish a Baja Center without legal exposure and minimal capital expenditure in Mexico. You will have complete control of procedures, protocols, trainings and management functions for the day-to-day operation.
The CCSI management team will administer the operation within our existing corporate structure and utilizing our administrative personnel. CCSI is responsible financially and legally for all Mexican regulations, employees and taxes.
Establish a Baja Center without legal exposure in Mexico
The pricing for the Turn-key Program ranges between $14 to as low as $11 US Dollars per agent per hour. The pricing depends on the number of agents and the length of the agreement. Our Turnkey Program will allow you to establish a Call Center in Mexico without legal exposure and minimal capital expenditure. CCSI will administer your call center within our existing facility and corporate structure.
Included services and items:
Cubicles, chairs, training facility and break room
Facility rent, maintenance, utilities, drinking water and janitorial services
Training and QA Support (FDCPA certification and client specific)
Agent screening, hiring and termination
Corporate structure and responsibility
Agent salaries, benefits, medical insurance and taxes
Agent Workforce Recruitment (Agents, Supervisors and Support Personnel)
Internet Bandwidth (up to 8 meg)
VOIP Soft Phones
Basic Desktop Computer System
Facility security, alarm service and video monitoring
Human Resource functions
Accounting, corporate taxes and payroll processing
Onsite IT personnel and basic internet infrastructure
Onsite CCSI management team to support your needs
Key advantages of a nearshore call center:
All inclusive Hourly Rate: ranges between $14 to $11 US
Doing business in Mexico is handled by CCSI
Agent control and integration with existing systems
No Legal Liability in Mexico
Minimal Capital Expenditure (Working Capital & Ramp-Up)
Existing infrastructure (facility, furniture, IT and administrative personnel)
