Nearshore TV, Internet & Phone Solution

TV, INTERNET & PHONE

CCSI’s nearshore approach will allow you to establish a fully integrated satellite Contact Center that is managed by your U.S. team as part of the overall strategies for handling call volumes, improving customer satisfaction, driving Key-Performance-Indicators and reducing operational costs.

Call Center Services International (CCSI) specializes in establishing nearshore Contact Centers in Baja California (minutes from San Diego, California) and Mexico City.

Contact Us To Request Pricing Today!

We provide the TV, Internet and Phone industry with professional agents and location redundancy at globally competitive rates between $11 to $14 per hour (labor + overhead).

Call Center Services International (CCSI) specializes in establishing nearshore Contact Centers in Baja California (minutes from San Diego, California) and Mexico City.

Call Center Services International

MEXICO AGENTS HAVE EXPERTISE IN THE FOLLOWING FUNCTIONS:

Call, Chat, E-mail Customer Inquiries
Account Updates & Billing Processes
VOD & PPV Fulfillment
Promotional Up-sell Opportunities
Technical & Back Office Support

COMPETITIVE ADVANTAGES OF A MEXICO CENTER...

Cost Savings (labor and overhead) 50% to 60% vs. U.S.
Reduce per hour operational rate by BLENDING the U.S. and Mexico centers
Scalable Workforce (population of 1.8 million)
Bilingual (U.S. English & Spanish)
Cultural Alignment to North American (can talk shop)
Redundant satellite location & agent workforce
World-Class Infrastructure minutes from San Diego.

CCSI is responsible financially and legally for all Mexican regulations, employees and taxes.

CCSI can successfully establish your Baja Contact Center and provide administrative services such as Corporate Structure, Workforce Recruitment, HR Management, Payroll & Accounting Functions, IT Infrastructure & Support, Agent Training and Development, QA Monitoring, Performance Reporting and Facility Management.

Contact Call Center Services International Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:
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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 6:00 pm (Pacific Tiime)
PCI Compliant
ACA International
NYCE
CAC
IMT
Baja Contact Center