Nearshore TV, Internet & Phone Solution

TV, INTERNET & PHONE

CCSI’s nearshore approach will allow you to establish a fully integrated satellite Contact Center that is managed by your U.S. team as part of the overall strategies for handling call volumes, improving customer satisfaction, driving Key-Performance-Indicators and reducing operational costs.

Call Center Services International (CCSI) specializes in establishing nearshore Contact Centers in Baja California (minutes from San Diego, California) and Mexico City.

We provide industry with professional Agents

We provide the TV, Internet and Phone industry with professional agents and location redundancy at globally competitive rates between $11 to $14 per hour (labor + overhead). Call Center Services International (CCSI) specializes in establishing nearshore Contact Centers in Baja California (minutes from San Diego, California) and Mexico City.

Our agents have expertise in the following functions:

Call, Chat, E-mail Customer Inquiries

Account Updates & Billing Processes

VOD & PPV Fulfillment

Promotional Up-sell Opportunities

Technical & Back Office Support

Competitive advantages of a mexico center:

Cost Savings (labor and overhead) 50% to 60% vs. U.S.

Reduce per hour operational rate by BLENDING the U.S. and Mexico centers

Scalable Workforce (population of 1.8 million)

Bilingual (U.S. English & Spanish)

Cultural Alignment to North American (can talk shop)

Redundant satellite location & agent workforce

World-Class Infrastructure minutes from San Diego

FINANCIALLY AND LEGALLY RESPONSIBLE
FOR ALL REGULATIONS, TAXES AND EMPLOYEES

We provide Corporate Structure, Workforce Recruitment, HR Management, Payroll / Accounting Functions, IT Infrastructure / Support, Agent Training and Development, QA Monitoring, Performance Reporting and Facility Management.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)