Nearshore QA / Call Monitoring Solution

QA / CALL MONITORING

Call Center Services International provides highly qualified and dedicated quality assurance professionals that will help you improve performance and meet operational excellence as well as gather important business intelligence data.

Add more Quality Assurance staff to monitor live calls

Call Center Services International provides highly qualified and dedicated Quality Assurance professionals that will help you improve performance and meet operational excellence as well as gather important business intelligence data.

Quality Assurance is a must for measuring efficiency and effectiveness of your call center operation processes and CCSI’s unique nearshore model allow you to measure KPIs in real-time. Our QA team has the ability to monitor and screen contact center agent calls and provide scorecard feedback to improve the quality of service and ensure quality metrics, performance and continuous improvement. Our approach is to monitor daily performance and assist in strategies that achieve your goals.

QA / Call Monitoring Services Include:

Inbound & Outbound Quality Monitoring

Email/Chat Quality Monitoring

Verifications

Agent Compliance

Service and Process Audits

This approach includes collecting and analyzing data from the following sources:

System reports

Quality management tools and processes

Supervisor and manager meetings

Real-time goal measurement

DAILY PERFORMANCE MONITORING
AND STRATEGIES ASSISTANCE TO ACHIEVE YOUR GOALS

Our QA team has the ability to monitor and screen contact center agent calls and provide scorecard feedback to improve the quality of service and ensure quality metrics, performance and continuous improvement.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)