Nearshore Debt Collection Solution


Call Center Services International (CCSI) will help you establish an FDCPA, HIPAA, and PCI compliant nearshore Debt Collection Center in Baja California (minutes from the San Diego border) or Mexico City. CCSI’s nearshore approach provides a world-class Satellite Center with an experienced, bilingual (English/Spanish) and performance-driven collection agent workforce.

CCSI is an active member of ACA International & RMA International, which allows us to stay ahead of the ever-changing world of debt collection in terms of compliance, training and best practices.

Meet receivables recovery goals

CCSI will establish a state-of-the-art Collection Center for you with an experienced agent workforce. We then provide administrative services such as HR/Payroll functions, training & development, compliance evaluations, IT resources, and corporate structure. Our “nearshore” approach will allow you to maintain complete operational control of your agents and processes versus an “outsourced” model.

Debt collection processes we specialize in:

1st & 3rd Party Debt Collection

Legal/Non-Legal Collections

Medical Debt

Debt Collection Training and Testing (FDCPA & HIPAA)

Debt Collection Quality Assurance

Skip Tracing and Debtor Asset Validation

Placement Analysis and Performance Reporting

Database and System Management

Key advantages of a nearshore call center:

Information Security - PCI Compliant & Paperless Environment

Abundant Agent Workforce – Mexico Agents are experienced, bilingual, computer savvy and performance-driven

Increase Recoveries – Greater agent capacity equals more settlements

Operational Control – You maintain control of Agent processes, workflows, technology platforms and can measure performance in real-time

Cost Saving – Reduce labor and overhead costs from 30% to 60% (compared to U.S.)


Visit our state-of-the-art facilities and learn more about our Building and Data Security features!

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)