CALL CENTER EXPERTISE

Call Center Services International’s expertise in business processes such as U.S. Debt Collection, Loan/Lease Servicing, Inbound/Outbound Customer Service, Sales/Lead Generation, IT Development, Order Fulfillment, and Back Office Processes, enables us to offer a wide range of solutions that are designed, implemented, and managed according to your contact center needs and business goals.

 CCSI's Management Team has over 40 years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure, and professional administrative personnel to quickly get your center up and running.

NEARSHORE CONTACT CENTER PROCESSES

CCSI has over 10 years of experience partnering with U.S. contact centers in Financial Services, Legal, Automotive, Insurance, Retail, Healthcare/Medical, Solar, Hospitality/Travel, Wireless Broadband and WIFI/Telecommunications, among other industries, and we specialize in the following business processes:

Nearshore Debt Collection Solution

Debt
Collection

FDCPA & HIPAA training and testing following ACA International standards to assure high performance and compliant 1st & 3rd Party Collections.

Nearshore Customer Service Solution

Customer Service Solution

Expand your support operation with bi-cultural & bilingual contact center agents that can ensure First Call Resolution and excellent Customer Experience.

Nearshore Loan Servicing Solution

Loan Servicing

Strengthen lending operations, close more loans, retain members, and grow your revenue with expanded compliant lending service capacity in Nearshore Mexico.

Nearshore Sales / Lead Generation Solution

Sales / Lead Generation

Improve direct response time, appointment scheduling, lead generation, and boost inbound/outbound sales, cross-selling/up-selling with goal-oriented agents.

Nearshore QA / Call Monitoring Solution

QA / Call Monitoring

Our QA Team can monitor and screen contact center agent calls and provide scorecard feedback to measure KPIs and ensure efficiency and effectiveness.

Team of software developers

IT / Software Development

Expand your helpdesk support & development team to deliver fast and accurate results during all stages of IT processes, systems, workloads, and projects.

REDUCE CONTACT CENTER OVERHEAD COST UP TO 50%!

CCSI provides Turnkey and Corporate Advantage programs that will make establishing a Nearshore Contact Center in Mexico quick and easy!

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)