CALL CENTER EXPERTISE
Call Center Services International’s expertise in business processes such as U.S. Debt Collection, Loan/Lease Servicing, Inbound/Outbound Customer Service, Sales/Lead Generation, IT Development, Order Fulfillment, and Back Office Processes, enables us to offer a wide range of solutions that are designed, implemented, and managed according to your contact center needs and business goals.
CCSI's Management Team has over 40 years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure, and professional administrative personnel to quickly get your center up and running.
NEARSHORE CONTACT CENTER PROCESSES
CCSI has over 10 years of experience partnering with U.S. contact centers in Financial Services, Legal, Automotive, Insurance, Retail, Healthcare/Medical, Solar, Hospitality/Travel, Wireless Broadband and WIFI/Telecommunications, among other industries, and we specialize in the following business processes:
Debt
Collection
FDCPA & HIPAA training and testing following ACA International standards to assure high performance and compliant 1st & 3rd Party Collections.
Customer Service Solution
Expand your support operation with bi-cultural & bilingual contact center agents that can ensure First Call Resolution and excellent Customer Experience.
Loan Servicing
Strengthen lending operations, close more loans, retain members, and grow your revenue with expanded compliant lending service capacity in Nearshore Mexico.
Sales / Lead Generation
Improve direct response time, appointment scheduling, lead generation, and boost inbound/outbound sales, cross-selling/up-selling with goal-oriented agents.
QA / Call Monitoring
Our QA Team can monitor and screen contact center agent calls and provide scorecard feedback to measure KPIs and ensure efficiency and effectiveness.
IT / Software Development
Expand your helpdesk support & development team to deliver fast and accurate results during all stages of IT processes, systems, workloads, and projects.
IT Support
Expand your IT Department to Deliver Fast and Accurate Service with a Nearshore Tech Support Contact Center in Mexico that gives you Greater Flexibility.
TV, INTERNET & PHONE
We provide the TV, Internet and Phone industry with professional agents and location redundancy at globally competitive rates between $11 to $14 per hour (labor + overhead).
AUTO FINANCE
Expand your Auto Finance Contact Center capacity with bilingual and bicultural agents in Nearshore Mexico with years of experience in loan/lease servicing.
