Our Facilities in Mexico


Baja California has a State-Of-The-Art technology infrastructure and professional IT personnel to handle the most advanced Call Center requirements. The region of Baja California and Southern California with the cities of Tijuana, San Diego and Los Angeles, work together in support of technology and infrastructure development on both sides of the border. This co-effort continues to make Baja California extremely attractive for Call Center operations.

We invite you to be our guest for a site visit to Baja California and experience the “nearshore” benefits that make this region the top choice for companies seeking to establish a cost effective, bilingual, bi-cultural, and high quality Call Center operation.

State-Of-The-Art technology

How we work is as important as where we work. Our world-class call center facilities are strategically located in Tijuana, Baja California and also in Mexico City. 

Our facilities currently have over 800 FTEs with capacity for 1,500 more seats.

Plaza Agua Caliente Contact Center

Plaza Agua Caliente Contact Center

Located in downtown Tijuana next to the Tijuana County Club and Golf Course.

10 minutes from San Diego, California

Premier iconic building featuring 2 towers
Tower 1 commercial tenants (Restaurants, Banks, Doctors)
Tower 2 is the Grand Hotel (422 rooms and 5 star amenities)

Meeting, Banquet rooms, Gym, Pool and Jacuzzi

24 hours security (Valid ID required to enter)
18 Floors; Underground parking
Discount Hotel Rates for tenants
T5 and Fiber Optic installed in building
Otay Contact Center

Otay Contact Center

New Location! Call & Development Center located at Tijuana’s International Business Park.

New 85,000 sqft Contact Center with 1,500 seat capacity
Prime location, excellent access and proximity to US-Mexico International Border Crossing (10 minutes from San Diego)
Across from UABC State University with a population of +22,000 students
Gated business park with 24-hour security
State-Of-The-Art Technology Infrastructure
Mexico City Contact Center

Mexico City Contact Center

Located 2 blocks from the Monument to the Revolution, one of Mexico City’s famous landmarks.

Located 26 minutes from the Mexico City International Airport
Premier 5-storey building
Fully equipped facilities: Lockers, Lunch Room, Training Room, Conference Room
+150 seats
24-hour security (Valid ID required to enter)
Symmetrical Business-Grade Internet Service


Meet our talented bilingual call center agents. We would be delighted to give you a quick tour & services presentation.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)