Benefits of Establishing a Mexico Call Center

Call Center Benefits

Mexico agent rates and overhead expenses are up to 50% less than the U.S.

Strategic Call Center locations: Baja California (minutes from San Diego, California) & Mexico City

Your management team maintains control of the agents, processes and performance indicators

Cultural alignment to North American markets

Abundant labor pool of bilingual, bi-cultural and experienced agents

State-Of-The-Art technology infrastructure

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The “nearshore” approach allows you to establish a satellite facility and mirror agent training, continuous development, technology, best practices and performance goals.

Call Center Services International

Call Center allows you to maintain operational control of your agents and processes. This is different from an “outsourced” model where control and performance responsibilities are handed over to a service provider.


Your management team integrates these satellite agents with the existing team thus maintaining control and performance responsibility for the operation. Who understands your business better than you?

Immediate Competitive Advantage!

"Our Customers realize an immediate Competitive Advantage because of the huge cost savings benefit a Mexico Call Center provides and the close proximity to the U.S. This proximity allows your management team to maintain control of the agents, processes and ensures performance standards are met. For over 60-years top Global Companies have been investing in Mexico. In particular the Baja California region (adjacent to California) is home to many fortune 500 companies utilizing the region for high-quality manufacturing and call center business functions. This region has fostered great Cultural Alignment with the U.S. and features a workforce and education system build around U.S. business needs. Baja California has a labor pool population of over 5 million people, who value prestigious Call Center career opportunities."

- Eric Esparza, CCSI President.

State-Of-The-Art technology

"Baja California has a State-Of-The-Art technology infrastructure and professional IT personnel to handle the most advanced Call Center requirements. The region of Baja California and Southern California with the cities of Tijuana, San Diego and Los Angeles, work together in support of technology and infrastructure development on both sides of the border. This co-effort continues to make Baja California extremely attractive for Call Center operations. We invite you to be our guest for a site visit to Baja California and experience the “nearshore” benefits that make this region the top choice for companies seeking to establish a cost effective, bilingual, bi-cultural, and high quality Call Center operation."

- Jorge Oros, Chief Operating Manager.

Contact Call Center Services International Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:
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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 6:00 pm (Pacific Tiime)