NEARSHORE BENEFITS
Mexico agent rates and overhead expenses are up to 50% less than the U.S.
Strategic Call Center locations: Baja California (minutes from San Diego, California) & Mexico City
Your management team maintains control of the agents, processes and performance indicators
Cultural alignment to North American markets
Abundant labor pool of bilingual, bi-cultural and experienced agents
State-Of-The-Art technology infrastructure
Immediate Competitive Advantage!
Our Customers realize an immediate Competitive Advantage because of the huge cost savings benefit a Mexico Call Center provides and the close proximity to the U.S. This proximity allows your management team to maintain control of the agents, processes and ensures performance standards are met.
For over 60-years top Global Companies have been investing in Mexico. In particular the Baja California region (adjacent to California) is home to many fortune 500 companies utilizing the region for high-quality manufacturing and call center business functions. This region has fostered great Cultural Alignment with the U.S. and features a workforce and education system build around U.S. business needs. Baja California has a labor pool population of over 5 million people, who value prestigious Call Center career opportunities.
THE NEARSHORE APPROACH
The “nearshore” approach allows you to establish a satellite facility and mirror agent training, continuous development, technology, best practices and performance goals.
Call Center Services International
Call Center allows you to maintain operational control of your agents and processes. This is different from an “outsourced” model where control and performance responsibilities are handed over to a service provider.
CONTROL AND PERFORMANCE
Your management team integrates these satellite agents with the existing team thus maintaining control and performance responsibility for the operation. Who understands your business better than you?
