With solid trade, finance and business policies in place, Mexico's progress is steady. A wide range of US businesses have turned their attention towards Mexico for low cost nearshore outsourcing solutions to serve the North American market.

Call Center Services International has strategically-located contact and support facilities in Baja California and Mexico City. Here are some key insights about these two regions to help you understand how your business can benefit by expanding its operations in Mexico.

Baja California Region

The State of Baja California Mexico has a population of over 3 million people and has 10,000 Call Center Seats with 50% servicing North American customers.

Baja California Region

Baja California Key Advantages:

World-Class facilities and technology infrastructure

Cultural alignment with North America

Bilingual and performance-driven workforce

Reduced labor & operational costs (50% less than U.S.)

Proximity to the U.S. border

Baja California Region Stats:

State with the most aerospace companies in Mexico

State with the most maquiladora, manufacturing and export services establishments

Third place nationally in air cargo movement

Second most open economy entity in the country

Top State in Competitive Structure Index (ITESM)

Second largest number of foreign companies in Mexico

The busiest border in the world

Mexico Metropolitan Area

Mexico City and surrounding municipalities make it the second largest metropolitan area in the world with a population of 20+ million people.

Mexico Metropolitan Area

Mexico City Key Advantages:

Low-Cost wages for Call Center Agents, Software engineers and IT professionals

Large recruitment pool that speak North American English/Spanish and possesses great technical skills

Cultural and Time Zone alignment with U.S. markets

World-Class facility and technology infrastructue

Direct Flights from the U.S. (1 to 4 hour travel time)

Mexico City Region Stats:

Mexico City International Airport is the second busiest airport in all Latin America

The eighth largest urban economy in the world with a GDP of US$449 billion

FDI Cities of the Future ranks Mexico City 7th in terms of future economic potential
International business is increasingly investing in Mexico City’s central business district (70% of the total investment in the country)

Successful Contact Centers in Baja California

Successful US Companies in Mexico City


Call Center Services International (CCSI) Management Team has over 35-Years of expertise in successfully establishing U.S. Companies in Mexico.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)