Agent Workforce
At CCSI we take pride in our agents for their excellent interpersonal skills, motivated spirit, IT knowledge and service oriented mindset. Our agents are also known for their ability to communicate, accomplish tasks, achieve goals and diligent work ethic.
Due to our proximity with the United States, our agents are fluently bilingual and bicultural, which ensures an experienced, diverse workforce capable of handling North American Clients.
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Agent Development
Ability to listen to agent calls.
Onsite CCSI supervision.
Top agent mentoring program.
Call techniques and flow charts.
Best Practice documentation and training.
Bonus & Rewards.
Agent Training Types
Systems and Processes.
Certification Programs.
Negotiation and Closing Techniques.
Customer Satisfaction.
How to Deal with Rejection.
Up Sell and Cross Sell Opportunities.
Our Agents
Some of the agent's skills are acquired through a shared view with Multinational companies that have been outsourcing their call center services to Baja California for many years, such as Verizon, AT&T, Sanyo, American Express and many others.
Work Environment
At CCSI we believe that constant motivation is the key to grooming successful agents. By offering our agent's continuous training we are able to provide a highly competent agents.
CCSI not only focuses on equipping the agents with the proper knowledge and skills required, but also on improving efforts towards quality service, communication, computer and negotiation skills needed for the interaction part of the job, such as phone etiquette and phrasing.
Agent Education
Baja California is known to have one of the best educational programs in the country, with high rankings in schooling and achievement. The state has 32 universities offering 103+ professional degrees.
The State Government provides education and qualification to increase the workforce according to each industry's needs. State Universities focus on business, marketing, communication and Information Technology degrees, which provide our agents with the skills necessary to succeed.
Contact Call Center Services International Today!
Chula Vista, CA 91914
