Chris Adam, Collection Manager and Michaela Graham, Compliance and Training for Wakefield & Associates with their Baja Mexico Collection Team.

Wakefield & Associates Baja Mexico Collection Center

Wakefield & Associates is a leading collection agency with centers throughout North America. Wakefield has experienced significant growth in recent years from new clients and acquisitions. In January of 2016, Wakefield established a near-shore Collection Center in Baja Mexico to ensure that performance growth objectives were met.


Wakefield partnered with Call Center Services International (CCSI) to establish their near-shore center. According to Corrie Braafhart, Wakefield’s Director of Collections, “CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success”.

CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success - Corrie Braafhart, Director of Collections for Wakefield & Associates


Wakefield chose CCSI because they have extensive collections experience and the Center’s proximity to the San Diego, California border. “Any member of our operations team could be onsite and back home within a day”, states Ryan Boettcher, COO for Wakefield & Associates.

Any member of our operations team could be onsite and back home within a day - Ryan Boettcher, COO for Wakefield & Associates


CCSI and Wakefield are active members of ACA International, which allows them to stay ahead of the ever-changing collection world with regard to compliance, training and best practices.


About Wakefield & Associates


Wakefield & Associates, Inc., is a full service, nationally licensed accounts receivable firm that has enjoyed steady growth each year. They currently service over 3,500 clients with a balanced mix between healthcare, property management, finance, and government services. https://www.wakeassoc.com


About CCSI


Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City, Mexico. CCSI helps U.S. companies establish highperformance and cost-effective bilingual near-shore Contact Centers in Mexico. https://www.bajacallcenters.com

You might be also interested in these popular articles:

5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

10 April 2017

Dead air are the long moments of silence during a call. These can be caused...

15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

21 August 2017

We know that sometimes it’s hard to keep the motivation up when work gets harder...

How to Build Successful Call Center Teamwork

How to Build Successful Call Center Teamwork

08 August 2014

Teamwork in a call center is fundamental because each agent is considered a part of...

6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

21 April 2017

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic...

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

04 March 2017

Loud noise can be very common in a call center. Agents on the phone, supervisors...

Tips to Take Care of Your Call Center Headsets

Tips to Take Care of Your Call Center Headsets

23 May 2015

Corded or wireless headsets are somewhat fragile pieces of equipment that can break easily and...

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

1000 characters left
Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)