Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]

Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]

Establishing customer-centric call centers is increasingly becoming the center of attention for companies. Therefore, managing the customer experience and meeting customer satisfaction has never been more of a priority.

However, when it comes to Customer Service solutions and strategies, "there is a difference between thinking and doing." In a recent call center industry survey, Call Center Week uncovered how big the gap really is between what call centers know they should be doing vs. what they actually do when determining how best to satisfy customers.

These are the top 6 actions organizations will undertake in pursuit of customer satisfaction:
CCSI-Customer-Satisfaction-Call-Center-Execution-Gap-01
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What solutions and strategies do you execute in your call center to meet customer satisfaction? Comment below to join the discussion.