CCSI’s VP of Operations to Speak at Call Center Week LatAm

We are very pleased to announce that Jorge Oros, VP of Operations for Call Center Services International (CCSI) & President of the Baja Contact Center Cluster, will be speaking at the 2017 IQPC's Call Center Week Conference & Expo | Latin America, on January 18th-19th in New Orleans, Louisiana.



Mr. Oros will speak about "Nearshore Advantages of the Baja Region" at 2PM on Day 3 of the Conference taking place at Sheraton New Orleans Hotel.

We are really excited about this opportunity to have Mr. Oros share his experience, promote the Baja region, gain new tools and connect with other contact centers around the world.

If you are attending the event and are interested in establishing a near-shore Center, then we would like to meet you at the Baja Contact Center Cluster booth #509.

Key Advantages Of A Baja Near-Shore Center:

  • Located minutes from San Diego, California
  • Reduce Labor & Overhead Cost by 50 to 70%
  • Bilingual capability (Excellent English & Spanish)
  • Abundant Availability of skilled personnel
  • Cultural alignment with american consumers
  • World-class facilities and IT infrasturucture


Call Center Services International (CCSI) has a proven solution for companies seeking to establish a near-shore Call Center operation. This is not “outsourcing”, rather your Baja Center becomes an extension of your existing operation and is managed by your U.S. team. This approach is highly successful because it allows you to maintain control of your call center operation, reduce operational costs, and measure performance in real-time.

Please call us or email us to schedule a quick meeting at the Call Center Week LatAm/Winter conference.

About Baja Contact Center Cluster

The Baja Contact Center Cluster, is a formally established nonprofit organization that combines efforts to develop the Contact Center Sector in Baja California, Mexico. The state of Baja California provides a Professional, Bilingual (English/Spanish) and Performance-Driven Workforce in sync with North American Culture, as well as strategic cost-saving advantages and world-class infrastructure located minutes from the US border. This makes Baja an ideal nearshore location for US companies looking to do business in Mexico. https://www.facebook.com/BajaContactCenterCluster

About CCSI

Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City, Mexico. CCSI helps U.S. companies establish high-performance and cost-effective bilingual near-shore Contact Centers in Mexico. https://www.bajacallcenters.com