Check'n Go's Baja Team Helps Achieve Record-Breaking Day

When Check 'n Go needed greater call center capacity to support their 1,000 stores and on-line lending programs they established a near-shore support Center in Baja California Mexico. The Baja Center is fully integrated with the main Ohio Center, and gave them additional Agent capacity, bilingual

The Baja Center helped Check ‘n Go post a record-breaking 5,000 loans funded in a single day. At a celebration lunch, Amanda Wash, Director of Customer Service for Check 'n Go, spoke to her Baja Team, “What a great accomplishment … 5,000 loans in a day! Not only did you break our transaction record, you crushed it!”

This is truly a remarkable feat! Love to see those records come crashing down. Congratulations to all involved. - Doug Clark, President of Axcess Financial (Check 'n Go Parent)

Check `n Go partnered with Call Center Services International to establish their Baja Contact Center and provided continuous Administrative support for the operation. CCSI expertise in Baja Mexico made this a seamless venture for Check ‘n Go.

About Check 'n Go
Check `n Go is a leader in the consumer financial industry, providing instant cash advances. Check 'n Go operates almost 1,000 stores nationwide and has established a successful online lending operation at checkngo.com

About CCSI
Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California), helping US companies establish high-performance "nearshore" Contact Centers in Baja California.

You might be also interested in this popular articles:

5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

10 April 2017

Dead air are the long moments of silence during a call. These can be caused...

How to Build Successful Call Center Teamwork

How to Build Successful Call Center Teamwork

08 August 2014

Teamwork in a call center is fundamental because each agent is considered a part of...

6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

21 April 2017

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic...

Tips to Take Care of Your Call Center Headsets

Tips to Take Care of Your Call Center Headsets

23 May 2015

Corded or wireless headsets are somewhat fragile pieces of equipment that can break easily and...

15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

21 August 2017

We know that sometimes it’s hard to keep the motivation up when work gets harder...

3 Ways to Create a Paperless Environment Call Center

3 Ways to Create a Paperless Environment Call Center

25 July 2014

Maintaining a paperless environment not only improves employee efficiency (making it easy to manage and...

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)