2 More Steps Call Centers Can Take To Ensure Online Security

2 More Steps Call Centers Can Take To Ensure Online Security

As a call center manager, you’ve probably taken all the necessary steps to ensure online security and safe transactions for your customers as well as your company; like making sure your payment system is PCI compliant, utilizing encryption technology to make sure private financial information remains private, providing a secure login system for your customers, or staying current with all the security updates for your business’s network of computers.

However, are those actions enough to maximize online security for your call center operation and your customers?

A recent survey shows that a little less than half of Americans (45%) are aware of “the Heart-bleed bug,” a data security breach that affected the credit and debit cards of millions of American shoppers earlier this year. Of those who are aware, only about four in 10 have taken any specific action, like changing their password.

If this is the case, and consumers have become accustomed to data breaches, resulting in a failure to act; then, help them take action!

Here are a couple of additional steps that call centers can take to ensure a higher level of online security and help consumers take action to prevent a data breach:

1. Required Password Changes

Just like you do with your corporate networks, engineer your websites to require periodical password changes for continued access. This proactive measure could minimize the consequences of a future Heart-bleed type event.

2. Contact Users and Follow-up

Take more aggressive measures to contact users when a security breach occurs. With the Heart-bleed bug, many companies took immediate action to block the threat by patching their systems. However, just 16% of Americans received any notification about the bug at all. You need to make sure users get your notification and take action by following up on your communication. In order to do this, for example, you can plan a data breach notification follow-up protocol with your management team.

What other steps do you recommend to ensure online security in your call center? Comment below to join the discussion.

You might be also interested in these popular articles:

5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

10 April 2017

Dead air are the long moments of silence during a call. These can be caused...

15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

21 August 2017

We know that sometimes it’s hard to keep the motivation up when work gets harder...

How to Build Successful Call Center Teamwork

How to Build Successful Call Center Teamwork

08 August 2014

Teamwork in a call center is fundamental because each agent is considered a part of...

6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

21 April 2017

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic...

Tips to Take Care of Your Call Center Headsets

Tips to Take Care of Your Call Center Headsets

23 May 2015

Corded or wireless headsets are somewhat fragile pieces of equipment that can break easily and...

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

04 March 2017

Loud noise can be very common in a call center. Agents on the phone, supervisors...

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

1000 characters left
Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)