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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


What Your Agents Should Know About Communications in Health Care Collections

Debt collectors who collect medical debt must be sure they understand the difference between what information is permitted to be disclosed under the Fair Debt Collection Practices Act (FDCPA) and what is permitted under the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule. The HIPAA Privacy Rule allows disclosure of protected health information (PHI) to third parties, if necessary. This does not allow a debt collector to disclose any information concerning the debt to these parties unless also permitted by the FDCPA. These two bodies of law do not conflict; however, they do not expand each other either.

Meet Us At The NARCA 2014 Fall Collection Conference

Can a nearshore Collection Center help you increase recoveries and reduce operational costs?

Let's discuss at the NARCA 2014 Fall Collection Conference, October 22nd to 25th in Las Vegas.

Top Collection Firms and Agencies have established nearshore collection centers in Baja California, Mexico (minutes from San Diego). They have chosen Call Center Services International (CCSI) to establish their Collection Centers because of our extensive knowledge of the Collections industry and our ability to drive agent performance results.

Meet Us at CAC's 97th Annual Convention & Expo

Would additional Collector Horsepower help you Increase Recoveries?

If so, let's meet at CAC's 97th Annual Convention & Expo in Carlsbad, CA October 22-24.

Call Center Services International (CCSI) has a proven U.S. Debt Collection Center located in Baja California, Mexico (minutes from San Diego). We have successfully established high performance Collection Centers for many top Firms and Agencies (read what some of our clients have to say about working with us and seeing results from our nearshore call center approach).

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)