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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


CCSI Receives ISO/IEC 20000 Certification Award at ExpoTech 2015

After a year of hard work, we successfully closed our project to improve and certify our IT Management processes under the ISO/IEC 20000 standard. Today, Call Center Services International received a recognition for our ISO/IEC 20000 certification at ExpoTech 2015.
ExpoTech, now in its 9th edition in the City of Tijuana, is intended to bring together IT Technology Industry, Telecommunications companies and its suppliers to feature and promote their services and products in one place. ExpoTech is sponsored by CANIETI (Mexico’s National Chamber of Electronic Industry, Telecommunications and Information Technologies), PROCEI (a program for supporting Mexican SMEs that aim at improving their competitiveness through specialized European technical advice and assistance directed at new technologies and innovation in production processes, allowing them access to European

Deported Immigrants Make a New Start in Tijuana Call Center

Henry Monterroso is just one of an entire generation of Mexican-Americans who grew up in the United States but were eventually deported back to their land of birth. Yet while some become entrapped in poverty or even fall into a life of crime upon returning to Mexico, Monterroso has persevered after finding work at a Tijuana call center. Utilizing his first-hand knowledge of the English language and American working culture as supervisor for a client in the legal industry, he has prospered alongside the other deportees who make up 60% of the work force at Call Center Services International (CCSI).

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)