ccsi news icon 33NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


At Call Center Services International we take pride of our talented operations team for their excellent communication skills and service-oriented mindset. Due to our proximity with the United States, our agents and supervisors are fluently bilingual and bicultural, which ensures an experienced, diverse workforce capable of catering to North American companies.

video journalists Brooke Binkowski and Juca Favela recently visited our Mexico facilities and spoke to some of our team members who have lived in the United States about their experience finding quality career opportunities in Baja California's Call Center Industry. Our very own Luis Aguero, Call Center Supervisor, shares his story.

A Look At The FCC's 2015 TCPA Declaratory Ruling

Compliance Alert: Here's what you need to know abot the FCC's Declaratory Ruling on the Telephone Consumer Protection Act that has been released to the public.
Background and History

In Jan. 2014, ACA International filed a Petition for Rulemaking with the Federal Communications Commission (FCC) asking for important clarifications of the Telephone Consumer Protection Act (TCPA). The petition sought clarity and confirmation on a number of points, including the following key issues:

Baja California Among Top Call Center Industry Leaders In Mexico

Tijuana, Baja California - The Call Center industry has successfully detonated in Baja California with over 20% annual growth, said Jorge Oros, President of the Baja Contact Center Cluster and VP of Operations at Call Center Services International.

There are over 12 thousand call center work stations in the state to date, of which Tijuana brings a higher percentage with at least 8000 jobs, mostly filled by migrants.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)