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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


Nearshore contact center

Hiring a nearshore call center team is a complicated decision. You will need to make sure that every detail will be performed in the correct way and that your nearshore contact center mirrors your company’s culture. You need to understand that when it comes choosing a nearshore contact center team it is not only about the cost, there are more important aspects to consider.

Reduce Noise Call Center Infographic

Loud noise can be very common in a call center. Agents on the phone, supervisors giving instructions, noisy office machines. This is a problem. The background noise can be transmitted down the call, it can annoy customers and it can be perceived as unprofessional. It is also harder for the agents to listen, think and give an exceptional service. In addition to this, it is important to mention that if the noise is too loud, it can also affect the health of your team. There are legal regulations on the number of decibels your employees are exposed to. For this reason, we created an infographic with 14 suggestions to help you reduce the noise at your call center.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)