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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

4 Ways To Reduce Call Center Staffing Expenses

The challenge of effective call center recruiting practices comes down to seeking the best talent in the industry while avoiding rising costs.

Fortunately, today there are several best practices and creative ways to help you find the best talent available for your call center with few resources or even without spending a single penny on job postings.

Here are some ideas that you can add to your staffing efforts to help you save money:

Keeping Your Business Up To TCPA Compliance

TCPA litigation exploded in 2013 with a total of 1862 lawsuits throughout the year and significant financial consequences. The Telephone Consumer Protection Act of 1991 (TCPA) restricts telephone solicitations and the use of automated telephone equipment, such as automatic telephone dialing systems (ATDS) or an artificial or prerecorded voice to telephone numbers assigned to a mobile device, also known as "robocalls".

When a company is required to comply with the TCPA and does not, the FCC may impose mandatory penalties ranging from $500 to $1,500 per violation, and there is no limit on the number of violations that can be included in an individual suit, so the costs can quickly climb into the millions.

Celebrating 6 Years of Establishing Call Centers in Mexico

CCSI turns 6 this month!

Six years ago, we founded Call Center Services International with the vision of providing a cost effective nearshore Contact Center solution that delivers a talented workforce with outstanding performance and customer satisfaction.

At the end of our first year, CCSI had 3 clients and 50 agents. Today, we have 12 clients and over 300 employees. Our clients have turned to our expertise in establishing Contact Centers in Mexico, backed with our commitment to assure performance driven results, excellent agent development and continuous process improvement.

Meet Us At The 2014 DBA International Conference

If your goal for 2014 includes Increasing Agent Recovery Horsepower, then we want to meet you at the 17th Annual DBA International Conference in Las Vegas, February 5th to the 7th...

Call Center Services International (CCSI)has a proven Debt Collection solution that will allow you to increase Agent Recovery Horsepower from our near-shore collection center located in Baja California, Mexico (minutes from San Diego). The advantages of Baja California are the abundance of performance driven, bilingual and FDCPA certified Agents that are significantly less cost than their U.S. counterparts.

Welcome To Our New Nearshore Contact Center Facility

Call Center Services International inaugurated its new facility located on the terrace of the Plaza Agua Caliente commercial building in Tijuana yesterday.

This Shelter with 6 and a half years on the market and about 265 current employees offers Debt Collection, Sales, Marketing, Telemarketing, HR Management, Accounting and other nearshore contact center services to US customers and other countries. Although relatively young in the market, CCSI forecasts growth of up to 50% by the end of 2014, creating jobs that benefit the local economy in Tijuana.

The Importance of Customer Service in the Mobile Era

We are, hopefully, all convinced of the importance of customer service. What about mobile device enabled customer service? Equally important I would say. Let me illustrate: A few days ago I overheard a conversation during which an 8 year old showed his dad's new iPhone to a friend. When he got to the handset icon he said: "That's the phone app". That little snippet of conversation caused me to reflect on how smartphones (and tablets) are changing the way in which we think about being connected with the wider world. In the past being able to make and receive calls from anywhere was absolutely phenomenal. Today this is seen as just one of the many things that the devices that we carry around should be able to do. We use mobile devices to shop, surf, talk, text, chat, email, navigate and many other things beside. Perhaps we should begin to call them 'remote controls for life'.

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