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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


Meet Us At The NARCA 2014 Fall Collection Conference

Can a nearshore Collection Center help you increase recoveries and reduce operational costs?

Let's discuss at the NARCA 2014 Fall Collection Conference, October 22nd to 25th in Las Vegas.

Top Collection Firms and Agencies have established nearshore collection centers in Baja California, Mexico (minutes from San Diego). They have chosen Call Center Services International (CCSI) to establish their Collection Centers because of our extensive knowledge of the Collections industry and our ability to drive agent performance results.

Meet Us at CAC's 97th Annual Convention & Expo

Would additional Collector Horsepower help you Increase Recoveries?

If so, let's meet at CAC's 97th Annual Convention & Expo in Carlsbad, CA October 22-24.

Call Center Services International (CCSI) has a proven U.S. Debt Collection Center located in Baja California, Mexico (minutes from San Diego). We have successfully established high performance Collection Centers for many top Firms and Agencies (read what some of our clients have to say about working with us and seeing results from our nearshore call center approach).

Meet Us At WCIT 2014 Mexico

If you are interested in establishing a nearshore contact center in Mexico, we would like to meet you at the 2014 World Congress on Information Technology (WCIT) in Guadalajara, Mexico from September 26-October 1.

Mexico, the Lowest-Cost International Business Location

Cost competitiveness is one of many factors businesses consider when selecting a country to locate in. KPMG recently conducted an analysis of the relative costs of doing business in North America, Europe, and Asia Pacific. The comparison shows Mexico as the lowest-cost option for any company considering an international business location.

5 FDCPA Communication Restrictions Your Call Center Needs To Know

Under the Fair Debt Collection Practices Act (FDCPA), which protects consumers from abusive and deceptive practices, “communication” is defined as “the conveying of information regarding a debt directly or indirectly to any person through any medium.” Therefore, when your contact center is communicating with consumers, attorneys, or debt settlement companies to collect a debt through any channel, be it telephone or e-mail, it is vital that your collection agents are well-trained with the latest FDCPA compliance information and are familiar with non-compliance risks.

The following is a handy list of five FDCPA facts relating to communication:

Deported Mexicans Get New Life In Call Centers That Cater To The U.S.

Henry Monterroso is a foreigner in his own country. Raised in California from the age of 5, he was deported to Mexico in 2011 and found himself in a land he barely knew.

But the 34-year-old Tijuana native feels right at home as soon as he gets to work at Call Center Services International, where workers are greeted in English. Monterroso supervises five employees amid rows of small cubicles who spend eight hours a day dialing numbers across the United States to collect on credit card bills and other debts.