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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Empathy Statements

In the contact center, when dealing with customer complaints, problems and issues, empathy can be the determinant point between keeping or losing business. Empathy is nothing more than sensing and understanding the feelings of the other. When we are mad, upset, angry or sad, when we complain, when we are looking for a solution, we want others to understand us. That is why empathy is a required skill in customer service. Many would say that it cannot be trained, but the truth is that you can help your agents show sympathy to customers more efficiently with the following empathy statements.

 

Discover Nearshore Mexico At CCW 2018

Are you heading to Customer Contact Week 2018 in Las Vegas?

 

Call Center Services International will be at booth #526 in the CCW 2018 Expo Hall. Let’s meet and discuss how establishing a world-class contact center in nearshore Mexico can help you expand agent capacity and reduce overhead costs by 40% to 60% while maintaining operational control and ensuring quality performance.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)