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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

TCPA Fails to Keep Pace with Shifting Consumer Trends

If you work in the Debt Collection or Call Center industries, you must know about the Telephone Consumer Protection Act (TCPA), enacted in 1991 as a response to the growth in telemarketing calls. Its purpose is to protect the consumers by not letting debt collection companies leave pre-recorded messages on cell phones, text messages and faxes, among other restrictions. But, now the TCPA is putting, not only to debt collection companies in disadvantage, but also the consumers. Why?

CCSI At ACA International Convention

Need more debt collection agents to meet receivables recovery goals? A nearshore collection center will reduce agent costs by 50%-70% and help you increase recoveries.

Lets' discuss this at the 2017 ACA International Convention & Expo (Booth #331) in Seattle, July 16th to 18th...

Call Center Services International works with businesses like Wakefield & Associates, Tempoe, and Check N’ Go to help them establish nearshore satellite collection centers in Mexico and make sure their receivables recovery goals are met with professional, bilingual and FDCPA trained agents.

How To Improve Customer Experience

As Customer Service Contact Centers, we know that Customer Experience is one of our priorities. We constantly look for new ways to improve it CX. We might implement new technologies, adapt our processes and regulations. But, we should not forget the most important element for a great customer experience: our employees!

But how do we help our agents develop their skills and deliver a great customer experience on every call or point of contact? Well… Let’s ask the experts!

Imagine having to wait until the next day for an answer to an urgent matter, traveling for 16 hours to get to a place or having to trust an important task to someone you barely know. When it comes to outsourcing, nearshore proximity really matters. Proximity is what makes Nearshore a great solution for Contact Centers for several reasons, such as similar work schedules, more control of your operation, the cultural affinity of the call center agents and the management team, and lower indirect costs. We invite you to discover the real value of proximity that a Nearshore Contact Center Service provides.

We are excited to announce that Call Center Services International is one of the major sponsors for the SOCAP International Southwest Regional Chapter - Customer Experience: Winners, Losers and Ones to Watch at Petco Park in San Diego, CA, on May 17, 2017.

This is a great educational event to learn from companies that have gone beyond conventional customer service, support and satisfaction with a purpose designed customer experience (CX).

Following the keynote presentation and workshop, attend you'll enjoy a tour of Petco Park along with watching the Padres and Brewers baseball game.