ccsi news icon 33NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Improve Your Agents’ Product Knowledge

Are you paying attention to your agents’ product or service knowledge? How well-trained are they to respond to customers questions? Product or service knowledge plays an important role in call centers, even more, if we are talking about support agents for customer service, helpdesk, and sales. It’s essential for them to know the product or service you offer to give answers to your customers. But not only that, product or service knowledge makes agents feel more confident when they are on the call. It helps to resolve problems in just one call, it gives the agents more tools to sell more, and they feel more motivated when they talk about something they know very well. These are just some of the reasons why you should be thinking about improving your contact center agents’ product or service knowledge. Here are 5 ways you can do it.

Questions To Ask Before Outsource

Are you in the process of choosing an outsourcing company? Before making a decision, be sure that you know all you need to know about that company, from what they offer to how they are going to manage your project. If we forget to ask the correct questions, we can risk choosing the wrong solution our company. But don’t worry, here are several questions you should ask an outsourcing company to make a wiser decision.

CCSI At RMA International's Annual Conference

A Nearshore Collection Center Will Reduce Agent Costs by 50%-70% and Help You Increase Recoveries!

 

Let’s discuss this huge cost-saving opportunity at the 2018 RMA International Annual Conference at the Aria Resort & Casino in Las Vegas, February 6-8. Visit our Booth #301!

Call Center Services International’s nearshore solution will allow you to establish a world-class Debt Collection Center in Mexico.

CCSI is not outsourcing Infographic

Many would think that Call Center Services International (CCSI) is an outsourcing solution. But as our clients understand, we do not consider ourselves outsourcing. It’s true that we offer a nearshore contact center solution to U.S. companies and that it’s a common practice for some businesses to outsource contact center processes. But our model, the way we manage your contact center services, is different. There are 4 important aspects in our model that are different from traditional outsourcing. These are: the control you have of the operation, the way you manage your personnel, the functions we can help you with, and the processes we use.

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Contact Call Center Services International Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:
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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 6:00 pm (Pacific Tiime)