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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Obstacles for Delivering a Great Customer Experience

The concept of Customer Experience is now well known in the Contact Center Industry, but many companies fail to deliver a great customer experience. Why is that? There are many obstacles they might be facing, but to overcome them companies need to know what those obstacles are. We reached out to our favorite CX Experts on Twitter and asked them: What do you think are the biggest obstacles for delivering an outstanding customer experience?

Essential Elements yo Teach to your Nearshore Team

When starting with a new team, no matter if it’s in-house or outsourced, training plays an important role. Some things are easier to learn in-house, or sometimes we give a different training to outsourced teams and forget to teach them essential elements. If you have, or are willing to have, a nearshore contact center team and you want it to be successful, don’t forget to teach them about these 5 essential things: Your vision, processes, products, industry and customers.

Connect better with customers

We are social and emotional. We trust people we relate with, we trust in our family and friends. What if your call center agents could create a connection with the customer to increase their trust and, that way, increase sales, collections, or whatever performance goal you have, and, at the same, boost customer loyalty? There are many things agents can do to achieve this. What’s important is to show customers you see them as people and show you care about them. Here are 5 things call center agents can do to build a better relationship with your customers.

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Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)