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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Check 'n Go Visits Their Nearshore Call Center

Check ‘n Go’s Chief Operating Officer, Julie Joseforsky, visited the company’s nearshore Contact Center in Baja California, Mexico on August 9, 2017. Ms. Joseforsky took this opportunity to thank her Baja team for a record year and to hold a town hall meeting to outline the company’s vision for continued success. “I am very impressed with the culture, leadership, disciplines, and professionalism of everyone here,” said Ms. Joseforsky about her Baja team, who in 2016 helped Check ‘n Go post a record-breaking 5,000 loans funded in a single day and have constantly surpassed this goal throughout 2017.

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IT and Software Development in Mexico

IT and Software Development talent in Mexico is growing. There are many U.S. companies that are turning to look at Mexico for their IT projects. This is because Mexico has several advantages for companies that need these services. Mexico has a large pool of talented IT and development professionals fluent in English, located in fully equipped facilities, with the best infrastructure. The Mexican government knows that this industry has a great potential for the country and for this reason its investing and helping companies to establish IT and Software development centers. Let’s take a closer look at these great advantages.

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Tips To Manage and Avoid Absenteeism

We know that it’s hard for contact centers to manage absenteeism. Holidays, vacation, maternity leave, etc., can affect performance on days with a high volume of calls. Now imagine if you add to that the agents that call in sick or simply do not show up. It can be a nightmare for workforce managers. Because of this, it’s important to do whatever we can to avoid absenteeism and have clear policies that will let you manage absenteeism rates. If you create a commitment to a culture of perfect attendance, and if you are prepared for unexpected situations, everything is going to be easier and you will be able to manage it.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
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