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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Reasons to Invest in Nearshore Mexico

There are several Nearshore locations that United States companies can consider when expanding or outsourcing their operations. Nowadays, countries like Costa Rica and Brazil are getting attention for Nearshore services. But, Mexico remains one of the favorites. This is because Mexico has great value for U.S. business when nearshoring their services. Mexico is a globally competitive country with good international relationships, the best cost advantage for the U.S., millions of talented people, developed infrastructure, and security for international businesses. Due to this, big companies like AT&T, Verizon, Citi and Walmart have established successful contact centers in Mexico. This industry keeps growing and maybe you should consider nearshoring your services to Mexico too.

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Call Center Tools Improve Performance

In the Call Center Industry, there are many software and systems that promise to help us boost performance. We can be overwhelmed by the amount of services companies offer and some of them can be quite expensive. We might think that we need all those tools to reach the performance we want or, on the contrary, we might think we don’t really need those systems at all. Well, we can recommend 5 basic tools every call center should use to boost performance. We hope this will help you decide on which tools you should invest or help you realize that you already have what you need for your call center. Because you might be spending money in a sophisticated system and missing an essential one.

Happy Call Center Agents

We want to see our contact center team happy. We know that happy agents equal happy customers and have more productivity. When we are happy we can give better service, be more positive and productive. Happiness at work also creates a better work environment. A happy workplace has less turnover rate, less absences and tardy employees.

We know that making our call center agents happy is easier said than done. Call center jobs can be tough and monotonous sometimes. From time to time agents deal with difficult customers and reaching their performance goals can be stressful. But there are a lot of things you can do to make the work more enjoyable and positive for your agents, and you do not need to invest a lot of money or effort on it. You just have to know what really matters for your team.

Nearshore Contact Center Or In-House

If you are willing to grow your contact center team you might ask yourself what is the best option for your company: growing your in-house team or to outsource it. Or you might ask what are the big benefits of a nearshore call center vs your in-house team because they don’t sound too different to you. Well, here are 5 things you can compare to make a wiser decision.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)