ccsi news icon 33NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


New Year's Resolutions For Your Contact Center

The start of a new year is a great opportunity to pause for a moment and think what we want to change, do better, and start doing. This is when we make some spirited resolutions for the following months. Maybe you already have some personal resolutions, like losing weight, changing habits, to travel more. But, what about your contact center? A company is like a person too. It needs attention and dedication to produce better results.

FCR Partnership With CCSI For Nearshore Operations

EUGENE, OR - FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center with Call Center Services International (CCSI) in Baja California, Mexico. CCSI is located just minutes away from San Diego, California, its centered within the heart of Tijuana’s International Business Park, and provides easy access and proximity to the US-Mexico border crossing. FCR has planned a Grand Opening for April of 2018 with an initial team of 30-50 fulltime employees, and expects to grow their employee footprint to over 300 fulltime employees in the Baja area over time. The expansion allows FCR to augment its U.S.-based domestic operations with high quality bilingual and Spanish language services for its existing and future clients.

Reduce Call Center Agent Absences During The Holidays

It is hard to imagine that someone would not love the holiday season, but for many companies and call centers, it is a hectic season. Employees can get stressed out and skip work to spend time with their family. In many cases, the holidays mean chaos for call center managers and they probably might not like this season as much as everyone else. But we want you and your agents to have a happy holiday season, enjoy work, and be more productive through the end of the year, or during any other holiday in the year. Here are some great ideas to help you reduce absenteeism this holiday season.


Be a Better Call Center Leader

Leadership is a must for call center managers. They work with people and need to guide them to reach a common goal following the same vision. We know this is not an easy task or that it seems to be easier for some people than others. Because of this, many say that leadership is something you are born with. Could be. No one knows. But what we do know is that the skills that can make us better leaders can be improved when you know what to do and how to do it. Leadership training for supervisors and managers is indispensable for call centers. Agents need coaches that help them give great customer service, reach their goals, and feel motivated at the same time. Here are some tips to be a better call center manager. Put them in practice, share them, and see how your agents feel with these changes.


Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

1000 characters left
Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)