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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Meet Us At The NARCA 2015 Spring Collection Conference

A Near-Shore Collection Center will significantly reduce your operational costs and boost recovery horsepower...

We would be delighted to discuss these advantages with you at the NARCA SPRING CONFERENCE in Nashville, May 7th or 8th.

Top Collection Firms and Agencies have established near-shore collection centers in Baja California, Mexico (minutes from San Diego). They have chosen Call Center Services International

CCSI Prepares Call Center Agents to Meet Customer Expectations

Call Center Services International agents have a comprehensive understanding of the important role they play in our clients' business, as well as their impact in overall call center operations. Each contact center agent can make a huge difference in a customer's experience, which will ultimately result in customer satisfaction and positive bottom line impact.

This is why our in-house training staff customizes training to our client's needs. They help our call center agents identify opportunities to make a difference in a customer interaction and quantify the impact of their work in the overall operation, as well as on the other team members. Training types include Systems and Processes, Certification Programs, Negotiation and Closing Techniques, Customer Satisfaction, How to Deal with Rejection, Up Sell and Cross Sell Opportunities.

CCSI Receives ISO/IEC 20000 Certification Award at ExpoTech 2015

After a year of hard work, we successfully closed our project to improve and certify our IT Management processes under the ISO/IEC 20000 standard. Today, Call Center Services International received a recognition for our ISO/IEC 20000 certification at ExpoTech 2015.
ExpoTech, now in its 9th edition in the City of Tijuana, is intended to bring together IT Technology Industry, Telecommunications companies and its suppliers to feature and promote their services and products in one place. ExpoTech is sponsored by CANIETI (Mexico’s National Chamber of Electronic Industry, Telecommunications and Information Technologies), PROCEI (a program for supporting Mexican SMEs that aim at improving their competitiveness through specialized European technical advice and assistance directed at new technologies and innovation in production processes, allowing them access to European

Deported Immigrants Make a New Start in Tijuana Call Center

Henry Monterroso is just one of an entire generation of Mexican-Americans who grew up in the United States but were eventually deported back to their land of birth. Yet while some become entrapped in poverty or even fall into a life of crime upon returning to Mexico, Monterroso has persevered after finding work at a Tijuana call center. Utilizing his first-hand knowledge of the English language and American working culture as supervisor for a client in the legal industry, he has prospered alongside the other deportees who make up 60% of the work force at Call Center Services International (CCSI).

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