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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Unique Call Center Greeting

Many call center managers can agree with us that the greeting in a call is extremely important in customer experience. It could sound as something simple, but it’s the first thing your agents are going to say in every call, the first impression, and the moment they present themselves and the company to a customer. It should be memorable, reinforce valuable brand awareness and create relevant rapport with the customer to make them feel welcome to talk about their issue. For this reason, it’s important to think about how and what your call center greeting should be. Are we saying a lot of information in our greeting or are we missing something important? Is it the correct tone or way to say it? Well, it depends on the type of company, but we can give you some tips that can help you evaluate your greeting and create a better impact in every call.

In-House Vs. Outsourcing Call Center Cost

When evaluating the possibility of hiring an outsourcing call center service and its cost-saving opportunity, the most important part is knowing your own in-house call center cost. How will you compare the cost of an outsourcer if you do not really know how your cost and expenses work? It is important to keep in mind what aspects of your business you should include and what does the outsourcing service cover. This way, you will really know which cost-saving opportunity is more convenient for your business.

Contact Center Redundancy

For call centers, redundancy is important. Even more for call centers that offer 24/7 services. It is important to always be there for our customers so we can offer all our services for them and help them when they need it. It is part of the customer experience, always being there when they need us. But how do we do it when we have natural disasters, hacker attacks, or our service providers stop working? These are things we cannot control. But there are many things we can do to be able to keep the operation working and have minimum loses. We should worry about the redundancy of our centers. How do we make our contact centers redundant? Are we redundant enough? We can tell you some actions you can take to improve the redundancy of your contact center. But first, we would like to talk about the problems call centers can go through to understand why and when we need the extra services, systems, and locations for redundancy.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)