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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Wakefield & Associates is a leading collection agency with centers throughout North America. Wakefield has experienced significant growth in recent years from new clients and acquisitions. In January of 2016, Wakefield established a near-shore Collection Center in Baja Mexico to ensure that performance growth objectives were met.

The Baja Contact Center Cluster, an organization that groups Service Sector companies through call centers, informed that it has shown an average 150% growth between 2015 and 2016 so far. Which, according to projections, will continue to the end of this year.

When Check 'n Go needed greater call center capacity to support their 1,000 stores and on-line lending programs they established a near-shore support Center in Baja California Mexico. The Baja Center is fully integrated with the main Ohio Center, and gave them additional Agent capacity, bilingual

New Hampshire-based TEMPOE is the leading provider of retailer leasing products designed to make consumer-leasing easier and faster. Due to TEMPOE’s tremendous success in recent years, they established a Customer Service and Collection Center in Baja California, Mexico to support growing business demands. In May 2016, the Baja Collection Team hit a company record $1 Million for the month.