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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Cross-Border IT Projects Strengthen SoCal/Baja Region

The link between San Diego/Southern California and Baja, Mexico seems to be strengthening as IT companies continue to do cross-border transactions and work on projects together.

Call Center Services International President Eric Esparza recently talked to Nearshore Americas about how the interest in the region's talent is growing. "This link has been largely motivated by the needs of US-based companies, mainly in the financial sector, looking for a highly talented and cost effective workforce," said Mr. Esparza

U.S. Consul General in Tijuana Visits CCSI Facilities

Recently Assigned U.S. Consul General in Tijuana, William A. Ostick, visited the Call Center Services International facilities in Baja to learn more about business and work opportunities we offer to the Community.
 
He joined CCSI President Eric Esparza and Chief Operations Officer Jorge Oros in a tour of our Baja Contact Center while they discussed business efforts that have contributed to the Tijuana/SoCal region, such as providing cost-effective nearshore call center solutions

Meet Us At The NARCA 2015 Fall Collection Conference

Near-Shore Collection Agents will increase recoveries and reduce operational costs...

Let's discuss these advantages at the NARCA 2015 Fall Collection Conference in Washington, DC, October 14, 15 or 16.

Top Collection Firms and Agencies have established near-shore collection centers in Baja California, Mexico (minutes from San Diego). They have chosen Call Center Services International (CCSI) to establish their Collection Centers because of our extensive knowledge of the Collections industry and our ability to drive agent performance results.

U.S. Deportees Find Success in Baja’s Call Center Industry

At Call Center Services International we take pride of our talented operations team for their excellent communication skills and service-oriented mindset. Due to our proximity with the United States, our agents and supervisors are fluently bilingual and bicultural, which ensures an experienced, diverse workforce capable of catering to North American companies.

AJ+
video journalists Brooke Binkowski and Juca Favela recently visited our Mexico facilities and spoke to some of our team members who have lived in the United States about their

A Look At The FCC's 2015 TCPA Declaratory Ruling

Compliance Alert: Here's what you need to know abot the FCC's Declaratory Ruling on the Telephone Consumer Protection Act that has been released to the public.
 
Background and History

In Jan. 2014, ACA International filed a Petition for Rulemaking with the Federal Communications Commission (FCC) asking for important clarifications of the Telephone Consumer Protection Act (TCPA). The petition sought clarity and confirmation on a number of points, including the following key issues:

Baja California Among Top Call Center Industry Leaders In Mexico

Tijuana, Baja California - The Call Center industry has successfully detonated in Baja California with over 20% annual growth, said Jorge Oros, President of the Baja Contact Center Cluster and VP of Operations at Call Center Services International.

There are over 12 thousand call center work stations in the state to date, of which Tijuana brings a higher percentage with at least 8000 jobs, mostly filled by migrants.

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