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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Be a Better Call Center Leader

Leadership is a must for call center managers. They work with people and need to guide them to reach a common goal following the same vision. We know this is not an easy task or that it seems to be easier for some people than others. Because of this, many say that leadership is something you are born with. Could be. No one knows. But what we do know is that the skills that can make us better leaders can be improved when you know what to do and how to do it. Leadership training for supervisors and managers is indispensable for call centers. Agents need coaches that help them give great customer service, reach their goals, and feel motivated at the same time. Here are some tips to be a better call center manager. Put them in practice, share them, and see how your agents feel with these changes.

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Ways to say thank you to your call center team

This season is a great time as any to give thanks for all we have and to all the people that make our lives brighter. Including your call center team members! These hard-working people bring success to your company and have grown with you. In a call center job, agents need to be motivated to reach their goals. They need to feel appreciated and know they are doing their job well. Don’t miss this opportunity to show your appreciation to them. You don’t need much to do it, just a little of creativity and affection. There are many things you can do to give thanks to your team. But if you ran out of ideas, here are 5 great suggestions you can try.

Deportees Find Work In Tijuana Call Centers

Most call center workers in the Tijuana area have been deported from the United States. They speak English perfectly, so they can serve customers of American companies that have nearshored this service.

TIJUANA, Mexico - In one of the offices of Call Center Services International in Tijuana, no one would ever think that just over two years ago Juan Manuel Martínez Mota, 45, came to the city deported. Dressed in a shirt and tie, with easy laughter and fluent conversation, he is now one of the most inspiring instructors in the call center where he works, where he helps newcomers to integrate into their new positions.

Martinez was born in Mexico City, where he grew up until his arrival in the United States at age 13. The adaptation was difficult when he was deported, but his ease of speech helped him overcome the gap. "I didn’t know anything about computers," he explains, "but they gave me a chance and that's all I wanted."

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Horrofying Call Center Phrases

It’s Halloween time. We could talk about ghosts, witches, and nightmares. But, we want to talk about something scarier: horrifying phrases that you might have heard on the call center floor and that gave you goosebumps. Phrases that totally ruin the customer experience. Can you guess some of these phrases? We guess you can hear them like whispers in your mind right now. Can you feel the fear already?

 

Oh, but don’t worry. We will also give you the silver bullets for those werewolves: great phases that your call center agents can use instead. Just make sure this is included in your training, you don’t want your call center to be like a haunted house for your customers.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)