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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Mexico The Lowest-Cost Advantage For United States Businesses

Cost might not be the only factor in play when choosing a nearshore outsourcing option to do business in another country. But, we must accept that it always matters for business decisions like this. Every year, KPMG conducts an analysis that provides insights of doing business in countries around the world, especially in North America, Europe and Asia-Pacific. The administrative services studied the cost of 4 sectors in 10 countries, examining factors such as labor cost, transportation cost, utility cost, cost of capital and taxes.

Nearshore contact center

Hiring a nearshore call center team is a complicated decision. You will need to make sure that every detail will be performed in the correct way and that your nearshore contact center mirrors your company’s culture. You need to understand that when it comes choosing a nearshore contact center team it is not only about the cost, there are more important aspects to consider.

Reduce Noise Call Center Infographic

Loud noise can be very common in a call center. Agents on the phone, supervisors giving instructions, noisy office machines. This is a problem. The background noise can be transmitted down the call, it can annoy customers and it can be perceived as unprofessional. It is also harder for the agents to listen, think and give an exceptional service. In addition to this, it is important to mention that if the noise is too loud, it can also affect the health of your team. There are legal regulations on the number of decibels your employees are exposed to. For this reason, we created an infographic with 14 suggestions to help you reduce the noise at your call center.