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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Imagine having to wait until the next day for an answer to an urgent matter, traveling for 16 hours to get to a place or having to trust an important task to someone you barely know. When it comes to outsourcing, nearshore proximity really matters. Proximity is what makes Nearshore a great solution for Contact Centers for several reasons, such as similar work schedules, more control of your operation, the cultural affinity of the call center agents and the management team, and lower indirect costs. We invite you to discover the real value of proximity that a Nearshore Contact Center Service provides.

We are excited to announce that Call Center Services International is one of the major sponsors for the SOCAP International Southwest Regional Chapter - Customer Experience: Winners, Losers and Ones to Watch at Petco Park in San Diego, CA, on May 17, 2017.

This is a great educational event to learn from companies that have gone beyond conventional customer service, support and satisfaction with a purpose designed customer experience (CX).

Following the keynote presentation and workshop, attend you'll enjoy a tour of Petco Park along with watching the Padres and Brewers baseball game.

Ingredients For A Successful Nearshore Partnership

Having a successful nearshore outsourcing partnership is like cooking a good meal. You must find good quality ingredients, put them in at the precise moment, mix them together, let them cook, and then, you can enjoy a great meal. But don’t worry, you do not have to cook alone. Find a good partner with knowledge and experience that can help you improve your meal.
We know there is not an exact recipe for every company, but, with our experience we can give you some ingredients that can help you get closer to a successful outsourcing partnership and build your new team. 

If you manage credit card holder information in your call center, you might be familiar with The Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure credit card information is maintained in a secure environment.

If you are in the process of getting this certification, these suggestions will be useful for you. However, if you are already PCI compliant, this reminder will also be handy for you since being PCI compliant is a continuous process and the best information security practices should always be in top of mind.

Contact Center Customer Service Culture

"The way your employees feel is the way your customers will feel."

-Sybil F. Stershic


We really like this quote. We believe that a good call center culture is key to give a great customer service. We always try to motivate and educate our team to keep our clients happy. Just imagine, every day thousands of calls are made to customers with problems, complaints, questions, or willing to buy something. Customer Service is an everyday activity… Well, not an activity. It is a way of life in contact centers, an attitude.