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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


4 Steps To Successfully Survive A CFPB Investigation Or Examination

On April 9, the CFPB ordered Bank of America to pay about $727 million for illegal credit card practices. The largest enforcement action taken by the CFPB so far. In the debt collection industry, investigation by regulators and subsequent monetary penalties are not the only cost of noncompliance. It also leads to litigations and lawsuits, brand damage, loss of customers, diminishment of business, and bad customer experience.

So, how do you create a culture of compliance in your company that will withstand CFPB scrutiny?

With the ever moving target of compliance, it is necessary to take these preventive steps:

U.S. States That Require Collection Agency License

Many U.S. States have laws regulating debt collection, to which agencies must adhere. In addition, many States and a few cities require collection agencies to be licensed. It is important for debt collection agencies to understand this practice, because it is a sign of professionalism and commitment to the industry. If you intend to conduct consumer debt collection services in the U.S., you may require a license.

The following are U.S. states that require consumer debt collectors to be licensed:

4 Ways To Reduce Call Center Staffing Expenses

The challenge of effective call center recruiting practices comes down to seeking the best talent in the industry while avoiding rising costs.

Fortunately, today there are several best practices and creative ways to help you find the best talent available for your call center with few resources or even without spending a single penny on job postings.

Here are some ideas that you can add to your staffing efforts to help you save money:

Keeping Your Business Up To TCPA Compliance

TCPA litigation exploded in 2013 with a total of 1862 lawsuits throughout the year and significant financial consequences. The Telephone Consumer Protection Act of 1991 (TCPA) restricts telephone solicitations and the use of automated telephone equipment, such as automatic telephone dialing systems (ATDS) or an artificial or prerecorded voice to telephone numbers assigned to a mobile device, also known as "robocalls".

When a company is required to comply with the TCPA and does not, the FCC may impose mandatory penalties ranging from $500 to $1,500 per violation, and there is no limit on the number of violations that can be included in an individual suit, so the costs can quickly climb into the millions.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
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