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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

4 Ways To Reduce Call Center Staffing Expenses

The challenge of effective call center recruiting practices comes down to seeking the best talent in the industry while avoiding rising costs.

Fortunately, today there are several best practices and creative ways to help you find the best talent available for your call center with few resources or even without spending a single penny on job postings.

Here are some ideas that you can add to your staffing efforts to help you save money:

Keeping Your Business Up To TCPA Compliance

TCPA litigation exploded in 2013 with a total of 1862 lawsuits throughout the year and significant financial consequences. The Telephone Consumer Protection Act of 1991 (TCPA) restricts telephone solicitations and the use of automated telephone equipment, such as automatic telephone dialing systems (ATDS) or an artificial or prerecorded voice to telephone numbers assigned to a mobile device, also known as "robocalls".

When a company is required to comply with the TCPA and does not, the FCC may impose mandatory penalties ranging from $500 to $1,500 per violation, and there is no limit on the number of violations that can be included in an individual suit, so the costs can quickly climb into the millions.

Celebrating 6 Years of Establishing Call Centers in Mexico

CCSI turns 6 this month!

Six years ago, we founded Call Center Services International with the vision of providing a cost effective nearshore Contact Center solution that delivers a talented workforce with outstanding performance and customer satisfaction.

At the end of our first year, CCSI had 3 clients and 50 agents. Today, we have 12 clients and over 300 employees. Our clients have turned to our expertise in establishing Contact Centers in Mexico, backed with our commitment to assure performance driven results, excellent agent development and continuous process improvement.

Meet Us At The 2014 DBA International Conference

If your goal for 2014 includes Increasing Agent Recovery Horsepower, then we want to meet you at the 17th Annual DBA International Conference in Las Vegas, February 5th to the 7th...

Call Center Services International (CCSI)has a proven Debt Collection solution that will allow you to increase Agent Recovery Horsepower from our near-shore collection center located in Baja California, Mexico (minutes from San Diego). The advantages of Baja California are the abundance of performance driven, bilingual and FDCPA certified Agents that are significantly less cost than their U.S. counterparts.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)