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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


Meet Us At Call Center Week 2014

Top Companies such as Time Warner, Avis/Budget, Direct TV, Verizon, and Beach Body Fitness have established nearshore call centers in Baja California, Mexico because of several key advantages. If you are interested in establishing a nearshore contact center, then we would like to meet you at the 15th Annual Call Center Week Conference and Expo in Las Vegas, NV from June 11-13.

Call Center Services International (CCSI) has a proven solution for companies seeking to establish a nearshore call center operation. This is not "outsourcing", rather your Baja Center becomes an extension of your existing operation and is managed by your U.S. team. This approach is highly successful because it allows you to maintain control of your call center operation, reduce operational costs, and measure performance in real-time.

2 More Steps Call Centers Can Take To Ensure Online Security

As a call center manager, you’ve probably taken all the necessary steps to ensure online security and safe transactions for your customers as well as your company; like making sure your payment system is PCI compliant, utilizing encryption technology to make sure private financial information remains private, providing a secure login system for your customers, or staying current with all the security updates for your business’s network of computers.

6 Advantages Of A Nearshore Call Center

Speaking from our experience in establishing call centers in Baja California for North American businesses, we have come to understand that when companies consider offshore outsourcing, they are looking at associated benefits, like lower costs and avoiding the difficulty of recruiting and training agents, among others. A nearshore solution also provides those benefits, but, did you know that there are additional advantages that come with establishing a call center in Baja California?

Take for example Call Center Services International's nearshore approach. With a nearshore call center you would also benefit from these key advantages:

1. Same Business Hours. One of the most common problems with outsourcing is the time difference. With a nearshore call center in Baja California you would share business hours in the same Pacific Time zone as in the United States. The biggest time difference would be between East Coast and West Coast.

10 Examples Of Debt Collection UDAAP To Avoid

As part of an effective Compliance Management System, it is important to always make sure that all your call center debt collectors know the rules and what types of practices are unfair, deceptive or abusive with periodic training. The Consumer Financial Protection Bureau (CFPB) is watching closely and has the power to identify and prohibit practices that are collectively referred to as “unfair, deceptive or abusive acts and practices (UDAAP).”

Understanding this aspect of compliance is of great importance to the debt collection industry. But describing what the CFPB deems as unfair, deceptive and/or abusive is tricky.

The following are examples of conduct that could constitute UDAAPs. Some of these are already prohibited under the FDCPA, but debt collectors may face additional liability under UDAAP violations:

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)