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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Deported Immigrants Make a New Start in Tijuana Call Center

Henry Monterroso is just one of an entire generation of Mexican-Americans who grew up in the United States but were eventually deported back to their land of birth. Yet while some become entrapped in poverty or even fall into a life of crime upon returning to Mexico, Monterroso has persevered after finding work at a Tijuana call center. Utilizing his first-hand knowledge of the English language and American working culture as supervisor for a client in the legal industry, he has prospered alongside the other deportees who make up 60% of the work force at Call Center Services International (CCSI).

What Your Agents Should Know About Communications in Health Care Collections

Debt collectors who collect medical debt must be sure they understand the difference between what information is permitted to be disclosed under the Fair Debt Collection Practices Act (FDCPA) and what is permitted under the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule. The HIPAA Privacy Rule allows disclosure of protected health information (PHI) to third parties, if necessary. This does not allow a debt collector to disclose any information concerning the debt to these parties unless also permitted by the FDCPA. These two bodies of law do not conflict; however, they do not expand each other either.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)