Call Center Services International Latest News - Call Center Services International

NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

: 24 April 2015; Hits: 1182

Meet Us At The NARCA 2015 Spring Collection Conference

A Near-Shore Collection Center will significantly reduce your operational costs and boost recovery horsepower...

We would be delighted to discuss these advantages with you at the NARCA SPRING CONFERENCE in Nashville, May 7th or 8th.

Top Collection Firms and Agencies have established near-shore collection centers in Baja California, Mexico (minutes from San Diego). They have chosen Call Center Services International

Tags: Event

: 20 March 2015; Hits: 1184

CCSI Prepares Call Center Agents to Meet Customer Expectations

Call Center Services International agents have a comprehensive understanding of the important role they play in our clients' business, as well as their impact in overall call center operations. Each contact center agent can make a huge difference in a customer's experience, which will ultimately result in customer satisfaction and positive bottom line impact.

This is why our in-house training staff customizes training to our client's needs. They help our call center agents identify opportunities to make a difference in a customer interaction and quantify the impact of their work in the overall operation, as well as on the other team members. Training types include Systems and Processes, Certification Programs, Negotiation and Closing Techniques, Customer Satisfaction, How to Deal with Rejection, Up Sell and Cross Sell Opportunities.

: 03 March 2015; Hits: 1377

CCSI Joins Baja Contact Center Cluster’s Migrant Recruiting Campaign in Tijuana

Call Center Services International started its Recruiting Campaign at one of Tijuana's Information Modules for Migrants as part of the Baja Contact Center Cluster's efforts to provide employment opportunities to English-proficient Mexicans who were deported from the United States. Migrants are welcomed to fill out at application on site.

: 25 February 2015; Hits: 1025

CCSI Receives ISO/IEC 20000 Certification Award at ExpoTech 2015

After a year of hard work, we successfully closed our project to improve and certify our IT Management processes under the ISO/IEC 20000 standard. Today, Call Center Services International received a recognition for our ISO/IEC 20000 certification at ExpoTech 2015.

ExpoTech, now in its 9th edition in the City of Tijuana, is intended to bring together IT Technology Industry, Telecommunications companies and its suppliers to feature and promote their services and products in one place. ExpoTech is sponsored by CANIETI (Mexico’s National Chamber of Electronic Industry, Telecommunications and Information Technologies), PROCEI (a program for supporting Mexican SMEs that aim at improving their competitiveness through specialized European technical advice and assistance directed at new technologies and innovation in production processes, allowing them access to European