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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


Baja California Among Top Call Center Industry Leaders In Mexico

Tijuana, Baja California - The Call Center industry has successfully detonated in Baja California with over 20% annual growth, said Jorge Oros, President of the Baja Contact Center Cluster and VP of Operations at Call Center Services International.

There are over 12 thousand call center work stations in the state to date, of which Tijuana brings a higher percentage with at least 8000 jobs, mostly filled by migrants.

Tips to Take Care of Your Call Center Headsets

Corded or wireless headsets are somewhat fragile pieces of equipment that can break easily and take a lot of abuse because they are used in a daily basis in a Call Center.  Here are 6 tips to prevent excessive wear and damage to one of your most important call center tools.

Meet Us At Call Center Week 2015

If you are interested in establishing a near-shore Center, then we would like to meet you at the 16th Annual Call Center Week Conference and Expo in Las Vegas June 17th or 18th.


Call Center Services International (CCSI) has a proven solution for companies seeking to establish a near-shore Contact Center operation. This is not "outsourcing", rather your Baja Center becomes an extension of your existing operation and is managed by your U.S. team. This approach is highly successful because it allows you to maintain control of your call center operation, reduce operational costs, and measure performance in real-time.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)