ccsi news icon 33NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Happy Thanksgiving From CCSI

As is a tradition here at CCSI, this year we had our annual potluck to celebrate Thanksgiving and take this opportunity to thank the team for all the effort they put in their work and remind them to never forget that we are a family.

 

The top management team gave some words for the teams and gave thanks for all we have accomplished this year.

Tags:
SOCAP Holiday Event Agent & Customer Experience

Call Center Services International is a  main sponsor for the SOCAP International Southwest Regional Chapter in Coyote Hills Golf Course on December 5th at Fullerton, CA.

 

Join us at this fun event where you can learn the best practices for Customer Experience (CX), User Experience (UX) and Customer Care and Peer Networking. Also, we are celebrating a Holiday Luncheon where The Service Star of the Year Awards will take place with a special ceremony to recognize the nominated Customer Care Superstars by the SOCAP members.

 

Tags: ,
Business International Students at CCSI Otay Center

Oct 25, 2019. Last Friday a group of Business International Students from Point Loma Nazarene University visited Call Center Services International for the 3rd time. The students enjoyed a Tour of the CCSI Otay Facilities in Tijuana, Mexico and a Q&A session with the Business Development team and the President of the company. The students had the chance to learn first-hand about Nearshore and why Mexico is a great business opportunity for U.S. companies.

 

Tags:

Page 1 of 43

You might be also interested in these popular articles:

15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

21 August 2017

We know that sometimes it’s hard to keep the motivation up when work gets harder...

15 Empathy Statements And Tips To Help You Improve Customer Service

15 Empathy Statements And Tips To Help You Improve Customer Service

30 May 2018

In the contact center, when dealing with customer complaints, problems and issues, empathy can be...

5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

10 April 2017

Dead air are the long moments of silence during a call. These can be caused...

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

04 March 2017

Loud noise can be very common in a call center. Agents on the phone, supervisors...

How to Build Successful Call Center Teamwork

How to Build Successful Call Center Teamwork

08 August 2014

Teamwork in a call center is fundamental because each agent is considered a part of...

6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

21 April 2017

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic...

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

1000 characters left
Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)