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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


CCSI Pround Sponsor of SOCAP International Regional Chapter

Call Center Services International is one of the main sponsors for the SOCAP International Southwest Regional Chapter at  Petco Park in San Diego, CA, on September 25th.

Join us at this fun event where you will learn the best practices for Customer Experience (CX), User Experience (UX) and Customer Care, Peer Networking and enjoy the San Diego Padres vs Los Angeles Dodgers Game.

Pros and Cons of Outsourcing Customer Service

At this point you might be considering outsourcing your customer service center, maybe you just started looking for a solution to reduce cost while increasing capacity and performance. You might have mixed emotions, on one end concerns about leaving the country and what this might entail, on the other, you might be excited because of the cost-saving opportunity; however, you need to think about the following pros and cons of outsourcing your operation.

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Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)