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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Ways to say thank you to your call center team

This season is a great time as any to give thanks for all we have and to all the people that make our lives brighter. Including your call center team members! These hard-working people bring success to your company and have grown with you. In a call center job, agents need to be motivated to reach their goals. They need to feel appreciated and know they are doing their job well. Don’t miss this opportunity to show your appreciation to them. You don’t need much to do it, just a little of creativity and affection. There are many things you can do to give thanks to your team. But if you ran out of ideas, here are 5 great suggestions you can try.

Deportees Find Work In Tijuana Call Centers

Most call center workers in the Tijuana area have been deported from the United States. They speak English perfectly, so they can serve customers of American companies that have nearshored this service.

TIJUANA, Mexico - In one of the offices of Call Center Services International in Tijuana, no one would ever think that just over two years ago Juan Manuel Martínez Mota, 45, came to the city deported. Dressed in a shirt and tie, with easy laughter and fluent conversation, he is now one of the most inspiring instructors in the call center where he works, where he helps newcomers to integrate into their new positions.

Martinez was born in Mexico City, where he grew up until his arrival in the United States at age 13. The adaptation was difficult when he was deported, but his ease of speech helped him overcome the gap. "I didn’t know anything about computers," he explains, "but they gave me a chance and that's all I wanted."

Horrofying Call Center Phrases

It’s Halloween time. We could talk about ghosts, witches, and nightmares. But, we want to talk about something scarier: horrifying phrases that you might have heard on the call center floor and that gave you goosebumps. Phrases that totally ruin the customer experience. Can you guess some of these phrases? We guess you can hear them like whispers in your mind right now. Can you feel the fear already?

 

Oh, but don’t worry. We will also give you the silver bullets for those werewolves: great phases that your call center agents can use instead. Just make sure this is included in your training, you don’t want your call center to be like a haunted house for your customers.

Unique Call Center Greeting

Many call center managers can agree with us that the greeting in a call is extremely important in customer experience. It could sound as something simple, but it’s the first thing your agents are going to say in every call, the first impression, and the moment they present themselves and the company to a customer. It should be memorable, reinforce valuable brand awareness and create relevant rapport with the customer to make them feel welcome to talk about their issue. For this reason, it’s important to think about how and what your call center greeting should be. Are we saying a lot of information in our greeting or are we missing something important? Is it the correct tone or way to say it? Well, it depends on the type of company, but we can give you some tips that can help you evaluate your greeting and create a better impact in every call.

In-House Vs. Outsourcing Call Center Cost

When evaluating the possibility of hiring an outsourcing call center service and its cost-saving opportunity, the most important part is knowing your own in-house call center cost. How will you compare the cost of an outsourcer if you do not really know how your cost and expenses work? It is important to keep in mind what aspects of your business you should include and what does the outsourcing service cover. This way, you will really know which cost-saving opportunity is more convenient for your business.

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Contact Call Center Services International Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:
Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 6:00 pm (Pacific Tiime)