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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Why Contact Center Outsourcing Relationships Fail

Outsourcing relationships helps businesses to stay competitive in the market, help them focus on their primary functions and allows them to keep the growth coming, just to mention some of the benefits. But, taking the decision of outsourcing a service and maintaining a successful relationship needs attention, trust, continuous communication and improvement. When it comes to a contact center provider is even more important because they will communicate with your customers, they will become part of your customer experience. Sadly, sometimes these relationships can fail, and we might think it is because of the outsourcing service provider, but remember it is a partnership and both sides need to do their part to make the relationship successful. Here are 7 reasons why contact center outsourcing relationships can fail.

International Business Students Visit CCSI

On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region. The students had a brief introduction about CCSI, followed by a tour of the facility and ended with a Q&A session.

Contact Center Agent Burnout

A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance. For all these reasons, it’s a subject that needs attention. What aspects of the job are causing agent burnout and what can you do to avoid it? Here are 10 of the most common reasons that cause burnout in the contact center.

USMCA Benefits Nearshore Mexico

 Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico. From preferential access, to digital trade liberalization, the USMCA agreement will let the Nearshore industry in Mexico grow fast and this will turn into a positive development. Here are some key takeaways from a recent Nearshore Americas article:

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Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
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