2017 Best Contact Center Practices In The Americas

Call Center Industry
2017-06-20 00:00
The Rosen Plaza Hotel Orlando - 9700 International Dr, Orlando
FL 32819, United States


  • How to Run a World Class Contact Center
  • Leadership and Team Management best practices
  • Social Media Management and the role of the contact center
  • Campaign Management - sales / direct response / outbound programs for top performance
  • Technology - innovation and solutions that are developed internally
  • Customer Engagement - Improve your service and increase profits
  • Supporting the Center for Success - HR, Workforce Planning, IT - how these professionals support the center and how to get more from your teams
  • Outsourcing Partnerships
  • Help Desks - how they run, how to be a top performer
  • Training in Contact Centers - whats the best ways to engage your staff
  • Employee Engagement - how to engage staff, motivate and inspire them
  • Home / remote Agents - how to set up programs and run them successfully
... a full program designed to help any contact center professional learn more
and become more valuable to their company!

All Dates

  • 2017-06-20 00:00

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