Check'n Go's Baja Team Helps Achieve Record-Breaking Day

Check ‘n Go Baja Team Helps Achieve Record-Breaking Day

This is truly a remarkable feat! Love to see those records come crashing down. Congratulations to all involved. - Doug Clark, President Axcess Financial (Check 'n Go Parent)

Check `n Go is a leader in the consumer financial industry, providing instant cash advances. Check 'n Go operates almost 1,000 stores nationwide and has established a successful online lending operation at checkngo.com

When Check 'n Go needed greater call center capacity to support their 1,000 stores and on-line lending programs they established a nearshore support Center in Baja California Mexico. The Baja Center is fully integrated with the main Ohio Center, and gave them additional Agent capacity, bilingual capability, labor cost advantages and location proximity being just 15-minutes from San Diego, California.

The Baja Center helped Check ‘n Go post a record-breaking 5,000 loans funded in a single day.

What a great accomplishment … 5,000 loans in a day! Not only did you break our transaction record, you crushed it!. - Amanda Wash, Director of Customer Service for Check 'n Go

This is truly a remarkable feat! Love to see those records come crashing down. Congratulations to all involved. - Doug Clark, President of Axcess Financial (Check 'n Go Parent)

Check `n Go partnered with Call Center Services International to establish their Baja Contact Center and provided continuous Administrative support for the operation. CCSI expertise in Baja Mexico made this a seamless venture for Check ‘n Go.

 

Check 'N Go Visits Their Nearshore Baja, Mexico Call Center Team

Check 'N Go Visits Their Nearshore Baja, Mexico Call Center Team

“I am very impressed with the culture, leadership, disciplines, and professionalism of everyone here,” - Ms. Joseforsky, Check ‘n Go’s Chief Operating Officer

Check ‘n Go’s Chief Operating Officer, Julie Joseforsky, visited the company’s nearshore Contact Center in Baja California, Mexico on August 9, 2017. Ms. Joseforsky took this opportunity to thank her Baja team for a record year and to hold a town hall meeting to outline the company’s vision for continued success.


“I am very impressed with the culture, leadership, disciplines, and professionalism of everyone here,” said Ms. Joseforsky about her Baja team, who in 2016 helped Check ‘n Go post a record-breaking 5,000 loans funded in a single day and have constantly surpassed this goal throughout 2017.

 

In 2015, Axcess Financial (Check ‘n Go parent company) partnered with Call Center Services International (CCSI) to establish their nearshore Contact Center in Baja California when they needed greater agent capacity to support their 1,000 stores and online lending programs. CCSI’s expertise in establishing service centers in Mexico made this a seamless venture for Check ‘n Go and has provided continuous administrative support for their operation.


“I have full confidence that CCSI is the right vendor to work with and continue to grow our business with,”said Ms. Joseforsky about working with Call Center Services International.

 

Check ‘n Go’s nearshore Center in Mexico is fully integrated with the main Ohio Center and provides additional agent capacity, bilingual capability, labor cost saving, and location proximity just 15 minutes from San Diego, California.

 

About Check 'n Go
Check `n Go is a leader in the consumer financial industry, providing instant cash advances. Check 'n Go operates almost 1,000 stores nationwide and has established a successful online lending operation at checkngo.com

 

About CCSI
Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California), helping US companies establish high-performance "nearshore" Contact Centers in Baja California. Contact us at (877) 399-3419

Contact Call Center Services International Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:
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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
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