The Law Firm of Brumbaugh & Quandahl has established a satellite Debt Collection Call Center in Tijuana Mexico.

Brumbaugh & Quandahl Satellite Debt Collection Call Center in Tijuana

The Tijuana Center has performed very well for the Firm. We are pleased with the quality of work and responsiveness of the collection team. We are saving money and our clients are happy with the performance results. - Kirk Quandahl, Brumbaugh & Quandahl

The Firm needed to increase their collection staff to meet increased placement demands and more importantly to ensure continued high recovery rates. It was critical for B&Q to integrate their collection centers allowing total control of the recovery processes and real-time performance monitoring. According to Kirk Quandahl, Managing Partner

The Tijuana Center has performed very well for the Firm. We are pleased with the quality of work and responsiveness of the collection team. We are saving money and our clients are happy with the performance results.

Brumbaugh & Quandahl (B&Q) has been able to produce healthy competition between their two collection centers. The Tijuana agents consistently produces high recovery amounts, and as a result the Omaha team has also stepped up their results. The Firm can handle three times as many placements and can confidently meet Client expectations.

The Tijuana agents have performed well above average and as a result our largest client has increased the amount of placements with our Firm, says Lacy Carrall, B&Q’s Client Relations Manager.

B&Q carefully considered several near-shore options before selection Call Center Services International as their Mexico Collection Center.

B&Q’s willingness to work with CCSI was initially based on our trust in the management team and their extensive collection experience. Now, in addition to that trust, we have agent performance that confirms our decision” states Mathew Nelson, Director of Collections for B&Q.

Mr. Nelson goes on to say...

The management team at CCSI made the process of establishing the Collection Center easy. They have been very accommodating in meeting our needs and very helpful throughout the process.

With a long history of providing clients with excellent legal services, Brumbaugh & Quandahl is a dynamic firm with lawyers in the prime of their careers, dedicated to solving problems and achieving optimal outcomes for clients. Today, Brumbaugh & Quandahl offers a full range of legal services in the litigation and dispute resolution areas. As a result, the firm's client base is strong and diversified, and it includes Fortune 500 companies, national and international insurers, self-insured businesses, financial service organizations, public and closely-held companies, and private individuals. Website: www.bqlaw.com

Contact Call Center Services International Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:
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