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Call Center Services International (CCSI) is a World-class Contact Center strategically located in Mexico

Our core business is to help you establish a high performance yet cost effective "nearshore" Contact Center in Mexico. Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Sales, Order Processing, and Business Process Outsourcing. CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.

Call Center Services International (CCSI) has a proven near-shore Debt Collection Center located in Baja California Mexico

DEBT COLLECTION

Call Center Services International (CCSI) has a proven near-shore Debt Collection Center located in Mexico. CCSI’s near-shore approach will allow you to establish a world-class Collection Center with an experienced, bilingual (English/Spanish) and performance driven agent workforce.
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CCSI provides two types of programs that will make establishing a Near-Shore Customer Service Center in Mexico quick and easy. Our proven system will virtually guarantee your success.

CUSTOMER SERVICE

Call Center Services International (CCSI) provides a near-shore “low cost” solution for your call center needs. This is not “Outsourcing”, rather your satellite facility becomes an extension of your existing operation and is managed by your U.S. team as part of the overall workforce strategy.
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Call Center Services International (CCSI) can provide motivated Sales Agents to increase sales and qualified leads. We have expertise in both inbound/outbound Consumer and Business campaigns

SALES / LEAD GENERATION

CCSI’s near-shore approach will allow you to establish a fully integrated satellite Contact Center that is managed by your U.S. team as part of the overall sales strategies for handling call volumes, increasing sales volumes and revenue, driving Key-Performance-Indicators and reducing operational costs.
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This near-shore approach gives you control over processes, systems, workloads, and project outputs across your entire IT support and development life-cycle

IT / SOFTWARE DEVELOPMENT

Call Center Services International (CCSI) provides World-Class IT support, programming and development staffing from our near-shore technology center in Mexico. This is not outsourcing as your Mexico workforce becomes as an extension of your IT group.
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SUCCESSFULLY ESTABLISH YOUR CONTACT AND DEVELOPMENT CENTER IN MEXICO

Call Center Services International (CCSI) specializes in establishing Contact and Development Centers in Mexico. We provide complete support services that make establishing and operating your Center quick and easy. We virtually guarantee your Success!

Utilizing CCSI's nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead. CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico.
  • 1
    Contact Us! Contact us so we can discuss your needs and goals that drive success, and the advantages of establishing a near-shore Center.


  • 2
    Proposal CCSI will prepare a proposal based on your needs and goals for your review.


  • 3
    Visit Our Mexico Facilities If the proposal makes business sense than let’s schedule a site visit.  You will meet the team, see the agents in action and understand WHY Mexico is the best near-shore Center option for North America.  We make travel simple, we can pick you up in San Diego California (20-minutes from the Baja Centers) or Mexico City Airport (short flight from U.S. Airports).


  • 4
    Agreement Review and execute our agreement, prepare the project time-line towards GO-Live, and schedule a kick-off meeting to align the teams.


ccsi our mexico facilities icon 2Our Facilities in Mexico

How we work is as important as where we work. Our world-class call center facilities are strategically located in Tijuana, Baja California and also in Mexico City.
PCI

aca international

ccsi iso certified web300

imt instituto mexicano teleservicios

baja contact center cluster

Contact Call Center Services International Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico.
Please call us or fill out the following form:


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logoCCSI

  • Office Hours:

    Monday to Friday 8am to 6pm
    (Pacific Time)

  • Address:

    809 Bowsprit Road, Suite 204
    Chula Vista, CA 91914
    USA

  • Telephone:

    +1(877) 399-3419

  • Email:

    info@bajacallcenters.com