SPECIALIST IN ESTABLISHING
CONTACT AND IT DEVELOPMENT
CENTERS IN MEXICO
"Our Mexican debt collectors helped us handle three-times the amount of placements.
As a result, our recoveries have increased and we have been able to take on new clients."
- Ray Patenaude President, Patenaude & Felix
Globally Competitive Rates Between $ 9 - $ 14 USD
CCSI is a World-class Contact Center strategically located in Mexico
KEY ADVANTAGES IN MEXICO
BILINGUAL
WORKFORCE
Due to our proximity with the United States, our agents are fluently bilingual and bicultural, which ensures an experienced, diverse workforce capable of handling North American Clients.
PROXIMITY
TO THE US
How we work is as important as where we work. Our world-class call center facilities are strategically located in Tijuana, Baja California and also in Mexico City.
WORLD-CLASS
INFRASTRUCTURE
We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.
OUR EXPERTISE
DEBT COLLECTION
Need more collection agents to meet recovery goals? CCSI’s nearshore solution will allow you to establish a world-class Debt Collection Center in Mexico.
CUSTOMER SERVICE
Discover how to expand your support operation with a cost-effective nearshore Customer Service Contact Center in Mexico with bicultural & bilingual agents.
SALES / LEAD GENERATION
Improve direct response time, increase lead generation and boost inbound / outbound sales of products and services with motivated nearshore contact center agents.
IT / SOFT. DEVELOPMENT
Need to expand your Software Development Team to deliver fast and accurate results during all stages of IT processes? CCSI provides nearshore IT staff in Mexico.
OUR FACILITIES IN MEXICO
How we work is as important as where we work. Our world-class call center facilities are strategically located in Tijuana, Baja California and also in Mexico City.
Plaza Agua Caliente
Contact Center
Located in downtown Tijuana next to the Tijuana County Club and Golf Course.
Otay
Contact Center
New Location! Call & Development Center located at Tijuana’s International Business Park.
Mexico City
Contact Center
Located 2 blocks from the Monument to the Revolution, one of Mexico City’s famous landmarks.
Mexico City
Reforma Center
New Location! This new building is located in Reforma, one of the most important avenues in Mexico City, near the Financial District and Downtown.
Tijuana
Bit Center
Coming soon! The Business Innovation and Technology Center is located at the financial district of Tijuana, space for Software and IT companies.
STEPS TO ESTABLISH A NEARSHORE CONTACT CENTER
01.
Contact Us!
Contact us so we can discuss your needs and goals that drive success, and the advantages of establishing a nearshore Center.
02.
Proposal
CCSI will prepare a proposal based on your needs and goals for your review. If the proposal makes business sense then let’s schedule a site visit.
03.
Visit Our Facilities
You will meet the team, see the agents in action and understand WHY Mexico is the best nearshore Center option for North America.
04.
Agreement
Review and execute our agreement, prepare the project time-line towards GO-Live, and schedule a kick-off meeting to align the teams.
