Customer Service Program
Call Center Services International (CCSI
) provides a near-shore solution for your Customer Service needs located in the very cost competitive labor market of Baja California Mexico.
We become a seamless extension of your Customer Service strategy. Whether you wish to expand existing Customer Service Center capacity or build a Center from the “floor” up, CCSI
can successful establish a low cost, high quality operation in Baja California.
This model is extremely successful because you maintain control of your near-shore Customer Service call center and can clone systems, training, processes, performance metrics and best practices.
Key Advantages of A Baja California Call Center
- Abundant and Skilled Workforce
- Fully Bilingual, Bicultural, and Educated Agents
- Reduce Salaries and Overhead By 50%
- Call Center just minutes from San Diego, California
- World Class Facilities and IT Infrastructure
CCSI Agents are fully Bilingual (English/Spanish) and have expertise in the following business functions:
- Customer Care
- Order processing
- Lead / Information Management
- Survey Calls
- Outbound Sales Campaigns
- Technical Support
- Back Office Management
will successfully establish your Customer Service Center based on your requirements (agent skill sets, infrastructure, and technology) and fully administer the operation utilizing our HR, Accounting, IT, and Management Support personnel. The administrative needs of “Doing Business in Mexico” are completely handled by CCSI
so your team can focus 100% on integrating and managing your Baja Agents.