Nearshore Call Center Solutions & Benefits
Call Center Services International’s
approach to establishing a “near-shore” Mexico Call Center
allows you to maintain operational control of your agents and processes. This is different from an “outsourced” model where control and performance responsibilities are handed over to a service provider.
The “near-shore” approach allows you to establish a satellite facility and mirror agent training, continuous development, technology, best practices and performance goals.
Your management team integrates these satellite agents with the existing team thus maintaining control and performance responsibility for the operation. Who understands your business better than you?
Near-Shore benefits of establishing a Mexican Call Center include:
- Baja agent rates and overhead expenses are 50% less than the U.S.
- Strategic Call Center location (minutes from San Diego California)
- Management team maintains control of the agents, processes and performance indicators
- Cultural alignment to North American markets
- Abundant labor pool of bilingual, bicultural and experienced agent
- State-Of-The-Art technology infrastructure
Mexico has become the preferred “near-shore” destination for companies servicing North and South American markets due to the bilingual and skilled workforce.
These companies realize an immediate Competitive Advantage because of the huge cost savings benefit a Mexico Call Center
provides and the close proximity to the U.S. This proximity allows your management team to maintain control of the agents, processes and ensures performance standards are met.
For over 60-years
top Global Companies have been investing in Mexico
. In particular the Baja California region
(adjacent to California) is home to many fortune 500 companies utilizing the region for high-quality manufacturing and call center business functions. This region has fostered great Cultural Alignment with the U.S. and features a workforce and education system build around U.S. business needs. Baja California has a labor poor population of over 5 million people, who value prestigious Call Center career opportunities.
Baja California has a State-Of-The-Art technology infrastructure and professional IT personnel to handle the most advanced Call Center requirements.
The region of Baja California and Southern California with the cities of Tijuana, San Diego and Los Angeles, work together in support of technology and infrastructure development on both sides of the border. This co-effort continues to make Baja California extremely attractive for Call Center operations.
We invite you to be our guest for a site visit to Baja California and experience the “near-shore” benefits
that make this region the top choice for companies seeking to establish a cost effective, bilingual, bi-cultural, and high quality Call Center operation.